Can't downgrade plan

I decided to try out the Standard plan, and my free trial is ending. I looked everywhere I could find to downgrade back to Free, but can't find it anywhere.

An email to Support said to go to Settings > Billing > Manage Subscriptions, but I don't have that option anywhere (that I can find.)

Help please!!

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Hi Jehan, thanks for the help. I finally figured it out. I have two accounts for access; one is typically used for admin tasks like this, and the other is just a regular user. Somehow, the roles got reversed and the regular user was the one with billing admin rights. So I'm all set. Thank you!

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HI @Software Subscriptions ,

Perhaps this might help https://community.atlassian.com/t5/Confluence-articles/How-to-Downgrade-Confluence-from-Standard-to-Free/ba-p/2100207

Do let us know if in case this doesn't work too.

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Can't downgrade plan

2 answers

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