Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,369,757
Community Members
 
Community Events
168
Community Groups

Can't add images to a confluence page

Hello,
For over a week now, I'm no longer able to add images to a Confluence page.
If using "/image" the widget doesn't appear to suggest an upload, if drag and drop from a folder, the image is not uploaded either.

I tried log off and on from my account, but it didn't solve the problem.

How can I proceed to integrate image files again?

Thank you.

Best regards,

2 answers

2 accepted

1 vote
Answer accepted

Hi @Jerome Martins ,

Thanks for posting and welcome to the community.

It seems from the description that you are using New Editor, could you please try with '/files' and see if that works?

Please refer this guide - https://support.atlassian.com/confluence-cloud/docs/display-files-and-images/ for reference.

Let me know if that helps.

Hi Paul, and thank you for your quick reply.

I tried with "/files" and apparently it's the same widget as "/image", the result is thus the same, meaning nothing appears on the page I'm editing.

In the editor I'm using the widget is called "Files & images".

Unfortunately, I didn't have better luck so far.

Thanks @Jerome Martins  for your prompt response.

Just to test -

  1. If you type '/files' you would see other options like profile picture or User Profile. Are these working as expected?
  2. One more thing, Could you please change the workspace, create a new workspace and try this under any new page to image upload and confirm if that works?
Like Jerome Martins likes this

Thank you for these suggestions.

  1. the other options seem to be working even though in the dropdown menus I don't have any content. But at least a dialog box shows up when I pick these widgets.
  2. Tried uploading an image in a different Space and it worked. Would it be something to do with th permissions that I've been given for this Space?

Please check your global(if you are admin), space - space admin and page permissions and compare with the newly created one. It can be a page restriction issue.

Guide for these permissions check - https://support.atlassian.com/confluence-cloud/docs/what-are-confluence-cloud-permissions-and-restrictions/.

Please let me know if that helps.

Like Jerome Martins likes this

Dear Paul, thank you for your help, you were right in pointing out page restrictions. After reviewing this with the admin, the problem is now solved. Many thanks.

No worries @Jerome Martins . Glad to hear that. Please visit this community and ask queries and share posts related Atlassian Products. 

Stay safe and healthy.

1 vote
Answer accepted

Welcome to the Atlassian Community @Jerome Martins On cloud, this functionality is currently working fine. Have you tried clearing your browsers cache and retry the operation ? or can you try the same operations on any other alternate browser to rule out the fact that its not a browser specific issue ? 

Hi Kishan, and thank you for the quick reply.

Following your advice I did the following tests:

  • Clear current browser cache and retry - no success
  • Same computer different browser - no success
  • Same browser different computer - no success

Unfortunately, I didn't have better luck so far.

Kishan Sharma Community Leader Oct 25, 2021

Thank you @Jerome Martins for testing the options. So its not a browser issue. Please check if you have Attachments Add permission on the space where you are having issues.

Like Jerome Martins likes this

Dear Kishan, thank you for your help, you were right in pointing out Space permissions. After reviewing this with the admin, the problem is now solved. Many thanks.

Like Kishan Sharma likes this
Kishan Sharma Community Leader Oct 26, 2021

Good to know that helped @Jerome Martins 😊

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS

Atlassian Community Events