Can't add guest in confluence

[Jean]

Hello,

My company would like to migrate its documentation to Confluence. To achieve this, we need to manage access to the spaces.

I looked online and it seems the best way to do this is by using guests, as we already have a standard license with 20 users. To clarify, my company also uses Jira Service Desk, meaning we already have clients who have access as customers on the service desk (without a paid license).

The issue is that every time I try to add a guest, the "user" role is automatically added, and a warning icon appears. I tried to unselect the user role but i also lost the guest. Obviously, i've already tried to select a default space but nothing work.

I tried the same process on another test Confluence site, and it worked, so the problem likely comes from a specific setting or an unmet condition for enabling guests.

Thank you in advance for your responses. Have a great day!

[Kristian Klima · Accepted solution]

Hi @Yann (Jean) and welcome to the Community.

Well, any guest who's also a user is a user, not a guest.

Users on Confluence and Jira are counted separately for each app, so your pool of Jira and Confluence users may be zero, 20 or anything in between.

Do you have a proper guest user group enabled?

Frankly, I would not hesitate to contact Atlassian Support (https://support.atlassian.com/contact/#/)

Tip, after filling in basic details, you'll see the option to open chat support. It's a real person there :) 

[Jean]

@Kristian Klima 
Thank you for your answer, the problem I encountered is indeed related to the guest group. My guest group had a user role in confluence so each time I created a guest it was put in this group and inherited the role.

[Trudy Claspill]

Hello @Yann 

Welcome to the Atlassian community.

Are you following the instructions here?

https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/

If you are inviting guests one at a time you must deselect the User role and select the Guest role.