Can't access page - 'Page Not Found'

[Norman Walter]

Hey everyone!

We have an issue with a Confluence page that shows up in the sidebar in the page tree but can't be accessed. When you click on the link, you get a 'Page Not Found' page. The 2 hints ("The page doesn't exist" & "The page exists, but you don't have view permission for that space") don't help, as the page exists (cause I have the link to it in the sidebar and also can reorder it) and I have full permissions on the Space. It's also not listed in the 'Restricted Pages' section.

The 'Page Not Found' page shows a URL of the following format:

https://<our-onpremise-confluence/pages/viewpage.action?pageId=225566911

We want to delete the page - or at least get rid of the link in the page tree.

Any ideas are welcome.

Thanks, Norman

[Matthias Gaiser [K15t]]

Hi @Norman Walter,

based on your post, you are "only" a space admin and no global Confluence admin, correct? If yes, please ask one of your Confluence administrators if they are able to access the page - they could then check for permissions or other weird configuration of the page.

I recently experienced a similar case where rebuilding the ancestor table helped in the end.

Are you using any apps in that space?

Cheers,
Matthias.

[Norman Walter]

Hey Matthias,

I've tried with Confluence admin and System admin permissions - without any success.

As I can't access the page, I can't change its page permissions. But I don't find it in the 'Restricted Pages' anyway.

Rebuilding the ancestor tables didn't change anything, unfortunately. This cron runs daily anyways.

Feels a bit like a database issue.

Best,
Norman

[agixgaldes]

Did this ever get resolved?

[Henrik Gerdtsson]

I have the same problem after upgrading to Confluence version 7.18.1 and PostgreSQL 12.

Did anyone ever find a way to fix it?