Can't access nor create new templates in a space

Jary Nubla July 17, 2023

I created a template for a space owned by a different user. I accidentally deleted that user and now I can't access the templates for the space of that user. I had added that user back but still experiences the same problem. I can't create a new template in that space either :( Any idea how to fix this? Thanks

2 answers

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Jary Nubla July 20, 2023

Anyone else who has experienced this? Any idea how to resolve this? :( 

 

Thanks

0 votes
Sayed Bares _ServiceRocket_
Community Leader
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July 18, 2023

@Jary Nubla welcome to the community!

I am assuming you are org-admin/site admin since you mentioned you were able to delete the user. If yes then do you see an error when you create a template? You can't find a specific template or no templates at all? what is the space permission for that space you are having an issue with?

Jary Nubla July 18, 2023

Hi @Sayed Bares _ServiceRocket_ 

Thanks for the warm welcome :) Yes, I'm the site admin.

I can still see the created templates when I go into Space Settings > Look and Feel but I can't load the templates when creating a new page.

template error.png

Clara Jaquet
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September 13, 2024

Hi,
I am encountering a similar situation. It happens when I am trying to load a template from my personal space, but not when from inside a space I created (I have admin rights). I need to switch each time see screenshot. Why do I have to switch between spaces even though I started from the pages in another space than mine? 

 

 

Clara Jaquet
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 13, 2024

ConfluenceIssue.png

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