We've been using Confluence Cloud for file management and access, and have recently started using it for keeping meeting notes as well. Because of the mentions and tasks included in meeting notes, my team and I have started getting emails from Confluence multiple times per day.
Is there any way to STOP the emails from landing in our inboxes? And before you tell me to go to the user settings and customize my email notification settings, please know that I have deselected every checkbox in that form and saved the changes. Alas, it hasn't stopped the emails from being sent.
Any help would be appreciated.
Hello @Cory Dyck !
You are right, I will not tell you to disable the email notifications. What you and your colleagues are seeing is what is considered an Important Notification.
Mentions will trigger an email notification, regardless of the user being a watcher of the Space or not. As long as the user has enough permissions to access the content, the notification will be sent.
The ability for us to deactivate the email notifications for mentions has been filed as a request and you can check it here:
If you want to read more about email notifications and Mentions, we can look here:
Currently, the only workaround to this situation would be to create filters directly at the inbox. I understand that this is not a solution for the situation, which is why I would suggest you to vote and watch the report linked above. Watching it will keep you up to date with the report and voting for it helps to increase the visibility of the report.
Let us hear from you. Looking forward to your reply.
Hello @Cory Dyck! Email notifications are not turned off when you de-select those boxes. Email notifications are sent because users are watchers of some content within the instance.
Anyone who is a watcher somewhere will receive a specific set of notifications, as specified in our documentation:
- Edits (unless the author clears the 'Notify watchers' check box).
- Attachments, including new versions or deletions of an existing attachment.
- Comments, including new comments, edits of existing comments or deletions of existing comments.
Also, as specified in our documents, watchers should receive a compiled version of all notifications sent by the instance in a span of ten minutes:
There's no daily digest for email notifications. You'll receive immediate emails for important notifications (like mentions and new pages), but when lots of changes are being made at the same time, you'll only receive a single email with all the changes (within a 10 minute window).
If the notifications about Page Edits is not desired, whoever edits pages should remember to uncheck the “Notify watchers” checkbox. This will not trigger the email to be sent.
You can check more about it here:
To avoid the email notifications, users need to stop watching pages or spaces from where they do not want the notifications. Being an administrator should provide you enough powers to manager content watchers yourself, if need be. You can check more details on this here:
I hope this clarifies how notifications work! Let me hear from you.
I've got to say this is just stupid. Regardless of your mail settings you're getting an email, even though you've never specified you want to get an email. How good is that!
Auto subscribe without asking for it, and have no global setting to disable said behaviour.
Can it get any more invasive than this?
Email notifications are a pretty big concern for us as well... We have sensitive information being included in those email blasts that sends the information out of the secured Confluence portal to email boxes... I want my users to have to use MFA and log in to see anything we have in our Space. I do not want it sitting in a mailbox.
Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...
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