Can I turn off email notifications in Confluence?

[Cory Dyck]

We've been using Confluence Cloud for file management and access, and have recently started using it for keeping meeting notes as well. Because of the mentions and tasks included in meeting notes, my team and I have started getting emails from Confluence multiple times per day.

Is there any way to STOP the emails from landing in our inboxes? And before you tell me to go to the user settings and customize my email notification settings, please know that I have deselected every checkbox in that form and saved the changes. Alas, it hasn't stopped the emails from being sent. 

Any help would be appreciated.

[Ed Letifov _TechTime - New Zealand_]

Hello, 

I believe since recently this is possible – Confluence Cloud/top menu/admin cog/Further Configuration/Edit/Email notifications/uncheck

[Diego]

Hello @Cory Dyck !

You are right, I will not tell you to disable the email notifications. What you and your colleagues are seeing is what is considered an Important Notification.

Mentions will trigger an email notification, regardless of the user being a watcher of the Space or not. As long as the user has enough permissions to access the content, the notification will be sent.

The ability for us to deactivate the email notifications for mentions has been filed as a request and you can check it here:

• [Confluence Cloud] Allow users the ability to disable the @mention email notifications

If you want to read more about email notifications and Mentions, we can look here:

• [Confluence Cloud] Subscribe to email notifications
• [Confluence Cloud] Mention a person or team

Currently, the only workaround to this situation would be to create filters directly at the inbox. I understand that this is not a solution for the situation, which is why I would suggest you to vote and watch the report linked above. Watching it will keep you up to date with the report and voting for it helps to increase the visibility of the report.

Let us hear from you. Looking forward to your reply.

[Cory Dyck]

Diego,

What about people who are only watching a page/space (not mentioned in the page/space)? Will they also get these emails even though they have email notifications turned off?

Cory

[Diego]

Hello @Cory Dyck! Email notifications are not turned off when you de-select those boxes. Email notifications are sent because users are watchers of some content within the instance.

Anyone who is a watcher somewhere will receive a specific set of notifications, as specified in our documentation:

• Edits (unless the author clears the 'Notify watchers' check box).
• Deletions.
• Attachments, including new versions or deletions of an existing attachment.
• Comments, including new comments, edits of existing comments or deletions of existing comments.

Also, as specified in our documents, watchers should receive a compiled version of all notifications sent by the instance in a span of ten minutes:

There's no daily digest for email notifications. You'll receive immediate emails for important notifications (like mentions and new pages), but when lots of changes are being made at the same time, you'll only receive a single email with all the changes (within a 10 minute window).

If the notifications about Page Edits is not desired, whoever edits pages should remember to uncheck the “Notify watchers” checkbox. This will not trigger the email to be sent.

You can check more about it here:

• [Confluence Cloud] Watch pages, spaces, and blogs
• [Confluence Cloud] Subscribe to email notifications

To avoid the email notifications, users need to stop watching pages or spaces from where they do not want the notifications. Being an administrator should provide you enough powers to manager content watchers yourself, if need be. You can check more details on this here:

• [Confluence Cloud] Manage Watchers 

I hope this clarifies how notifications work! Let me hear from you.

[Steve]

I've got to say this is just stupid.    Regardless of your mail settings you're getting an email, even though you've never specified you want to get an email.  How good is that!

Auto subscribe without asking for it, and have no global setting to disable said behaviour.

Can it get any more invasive than this?

[古鴻勳-greg]

My solution:

Block these address

[Lajos Mészáros]

Nice work, Atlassian! I will forward all the messages I get in my email account from confluence to you. Let's see how fast you'll implement an option to make that stop.

[Rory O'Rourke]

This is crazy. I get hundreds of emails a day that just clog my inbox. You need to find a fix for this.

[Benny Hoang]

@diego i think the notification panel in the web application is sufficient enough to get up to speed with important stuffs. Would highly consider having option for user to also remove email notifications. 

[Jason Latona]

Email notifications are a pretty big concern for us as well... We have sensitive information being included in those email blasts that sends the information out of the secured Confluence portal to email boxes... I want my users to have to use MFA and log in to see anything we have in our Space. I do not want it sitting in a mailbox. 

[Ed Letifov _TechTime - New Zealand_]

Hello, 

I believe since recently this is possible – Confluence Cloud/top menu/admin cog/Further Configuration/Edit/Email notifications/uncheck

Not sure when this was implemented, but I am guessing in the last 2 years.

[Tom K.]

This is a big oversight. Of course admin should be able to control this but why not allow individuals. Fix it!

[cathal.grennan]

Confluence is the worst. Email notification settings that don't affect your email notifications?! Seriously?

[Richard Cross]

I believe since recently this is possible – Confluence Cloud/top menu/admin cog/Further Configuration/Edit/Email notifications/uncheck

Doesn't that disable all email notifications for everyone?

What about if an individual user just wants to stop receiving any Confluence emails?

[Mike Goitein]

Just looked at this today for someone who moved from a team, and it appears the answer is in that exact screen, not under "Email," but under "Watches."

I believe you'll need to "unwatch" the pages to avoid getting notified. 

This worked for the person I helped this morning.

Your mileage may vary...