Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,955
Community Members
 
Community Events
165
Community Groups

Can I turn off email notifications in Confluence?

We've been using Confluence Cloud for file management and access, and have recently started using it for keeping meeting notes as well. Because of the mentions and tasks included in meeting notes, my team and I have started getting emails from Confluence multiple times per day.

Is there any way to STOP the emails from landing in our inboxes? And before you tell me to go to the user settings and customize my email notification settings, please know that I have deselected every checkbox in that form and saved the changes. Alas, it hasn't stopped the emails from being sent. 

Any help would be appreciated.

 

Capture.PNG

2 answers

5 votes
Diego Atlassian Team May 01, 2020

Hello @Cory Dyck !

You are right, I will not tell you to disable the email notifications. What you and your colleagues are seeing is what is considered an Important Notification.

Mentions will trigger an email notification, regardless of the user being a watcher of the Space or not. As long as the user has enough permissions to access the content, the notification will be sent.

The ability for us to deactivate the email notifications for mentions has been filed as a request and you can check it here:

 

If you want to read more about email notifications and Mentions, we can look here:

 

Currently, the only workaround to this situation would be to create filters directly at the inbox. I understand that this is not a solution for the situation, which is why I would suggest you to vote and watch the report linked above. Watching it will keep you up to date with the report and voting for it helps to increase the visibility of the report.

 

Let us hear from you. Looking forward to your reply.

Diego,

What about people who are only watching a page/space (not mentioned in the page/space)? Will they also get these emails even though they have email notifications turned off?

Cory

Like # people like this
Diego Atlassian Team May 07, 2020

Hello @Cory Dyck! Email notifications are not turned off when you de-select those boxes. Email notifications are sent because users are watchers of some content within the instance.

Anyone who is a watcher somewhere will receive a specific set of notifications, as specified in our documentation:

  • Edits (unless the author clears the 'Notify watchers' check box).
  • Deletions.
  • Attachments, including new versions or deletions of an existing attachment.
  • Comments, including new comments, edits of existing comments or deletions of existing comments.

Also, as specified in our documents, watchers should receive a compiled version of all notifications sent by the instance in a span of ten minutes:

There's no daily digest for email notifications. You'll receive immediate emails for important notifications (like mentions and new pages), but when lots of changes are being made at the same time, you'll only receive a single email with all the changes (within a 10 minute window).

If the notifications about Page Edits is not desired, whoever edits pages should remember to uncheck the “Notify watchers” checkbox. This will not trigger the email to be sent.

You can check more about it here:

To avoid the email notifications, users need to stop watching pages or spaces from where they do not want the notifications. Being an administrator should provide you enough powers to manager content watchers yourself, if need be. You can check more details on this here:

 

I hope this clarifies how notifications work! Let me hear from you.

Like # people like this

I've got to say this is just stupid.    Regardless of your mail settings you're getting an email, even though you've never specified you want to get an email.  How good is that!

Auto subscribe without asking for it, and have no global setting to disable said behaviour.

Can it get any more invasive than this?

Like # people like this

My solution:

Block these address

Like # people like this

Nice work, Atlassian! I will forward all the messages I get in my email account from confluence to you. Let's see how fast you'll implement an option to make that stop.

Like # people like this

This is crazy. I get hundreds of emails a day that just clog my inbox. You need to find a fix for this.

Like # people like this

@diego i think the notification panel in the web application is sufficient enough to get up to speed with important stuffs. Would highly consider having option for user to also remove email notifications. 

Like # people like this

Email notifications are a pretty big concern for us as well... We have sensitive information being included in those email blasts that sends the information out of the secured Confluence portal to email boxes... I want my users to have to use MFA and log in to see anything we have in our Space. I do not want it sitting in a mailbox. 

Like # people like this

Hello, 

I believe since recently this is possible – Confluence Cloud/top menu/admin cog/Further Configuration/Edit/Email notifications/uncheck

Not sure when this was implemented, but I am guessing in the last 2 years.

Like Kevin Ray likes this
Tom K_ I'm New Here Mar 18, 2022

This is a big oversight. Of course admin should be able to control this but why not allow individuals. Fix it!

Like # people like this

Confluence is the worst. Email notification settings that don't affect your email notifications?! Seriously?

Like Sebastian Laag likes this

Hello, 

I believe since recently this is possible – Confluence Cloud/top menu/admin cog/Further Configuration/Edit/Email notifications/uncheck

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

401 views 2 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you