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Can I place a Service Management Widget on a Confluence Page?

Kathy Hart Community Leader Jun 04, 2021

We use Confluence Cloud and Jira Service Management Cloud. I see where it is possible to place a Service Mgmt Widget on a webpage, but can you place one on a Confluence page? We have public facing Confluence pages where people might want to input a service inquiry. 

There doesn't seem to be a macro or gadget for that, or at least not that I have seen. I tried putting the widget script onto the page, but it just showed the script. 

Searching documentation only showed how to put the Widget on a webpage, or how to add a gadget to Confluence, both of which I already understand. 

We use Cloud, and I am an admin on both products and in our Jira Cloud instance. 



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Ajay Community Leader Jun 05, 2021

Hi @Kathy Hart 

Could you share the KPIs which you would love to have in the Macro ? If its simple we could look into Forge for achieving the use-case



Kathy Hart Community Leader Jun 07, 2021

Basically, we are using a Confluence space as a client wiki in conjunction with our Service Management help desk. 

Some users may go directly to the Confluence Space, and then still have questions. We would like to use a Jira Service Management Widget on the Confluence page to create tickets in our Jira SM. 

I am able to do the widget setup in JSM just fine, which allows me to choose the JSM project and ticket type to be created. And it provides a script to enable the widget on a Confluence page. It works fine on a regular webpage. 

The only requirements that I can think of for a macro would be

  • the ability to take the widget script and put it into a Macro on a Confluence Page
  • Have the macro render the widget on the page as it does on a webpage
  • float the widget on right or bottom of the screen as the page is scrolled 
  • choose to either enable it for certain pages, or for the entire space, 
  • create a link between the ticket and the Confluence page (optional) 
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