Can I keep my Confluence information once I deactivate my account?

 

2 answers

1 vote

Hi Mônica,

Here's a link with further details about Your Data when using Cloud instances: https://confluence.atlassian.com/cloud/about-your-data-692420690.html

What happens if I want to delete my site?

If you cancel your subscription, the system image and the data stored in it will be deleted within 30 days. Data that is stored offsite will be deleted within 8 weeks.

The events that occur during account cancellation are outlined below:

  1. Cancel your subscription. Your site will remain active until the end of your final subscription period.
  2. Once your subscription period is finished, your instance will be deactivated shortly afterward.
  3. Once your instance is deactivated, Atlassian will retain your image and its data for 15 days. During this time, you can have your instance reactivated by renewing your subscription.
  4. Once 15 days has elapsed after deactivation, Atlassian will delete the system image and all of its data. Once this is done, the data cannot be recovered.

So if you want to keep the data you'll need to download it as Nic's commented. smile

 

Best regards,

Eduardo Mallmann

0 votes

You'll need to download a copy.

i.e. Not on Cloud. You need to download it before the deactivation happens. Have a look at https://confluence.atlassian.com/cloud/exporting-wiki-data-692420682.html - you should end up with a file that you can use to create a Server version.

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