Can I keep my Confluence information once I deactivate my account?


2 answers

1 vote

Hi Mônica,

Here's a link with further details about Your Data when using Cloud instances:

What happens if I want to delete my site?

If you cancel your subscription, the system image and the data stored in it will be deleted within 30 days. Data that is stored offsite will be deleted within 8 weeks.

The events that occur during account cancellation are outlined below:

  1. Cancel your subscription. Your site will remain active until the end of your final subscription period.
  2. Once your subscription period is finished, your instance will be deactivated shortly afterward.
  3. Once your instance is deactivated, Atlassian will retain your image and its data for 15 days. During this time, you can have your instance reactivated by renewing your subscription.
  4. Once 15 days has elapsed after deactivation, Atlassian will delete the system image and all of its data. Once this is done, the data cannot be recovered.

So if you want to keep the data you'll need to download it as Nic's commented. smile


Best regards,

Eduardo Mallmann

0 votes

You'll need to download a copy.

i.e. Not on Cloud. You need to download it before the deactivation happens. Have a look at - you should end up with a file that you can use to create a Server version.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Organizing your space just got easier - Page Tree Drag & Drop is here

Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...

58 views 3 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you