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Bug: Visiting URL behind login when logged out fails to trigger reauthentication process

I have a page in my team's Confluence open. After I'm automatically logged out after a time, reloading the page generates errors. The error codes are m35p69 and s27rpv

I would expect to be redirected to a login page/SSO prompt, but the frontend code isn't picking up on that.

My organization is using SSO to authenticate.

If I log in using another tab, and reload this problematic tab, it works again.

Firefox 73.0, 64-bit, Mozilla Firefox for Ubuntu canonical - 1.0


These are the errors in the browser console:


Error: "GraphQL error: a0ce0ab6-3b1a-416d-a631-31129a79976d: Request rejected because issuer is either not authorized or not authorized to impersonate"



Empty error message


(source unspecified)

uncaught exception: Object



PageTree error
Object { networkError: null, graphQLErrors: (4) […] }


1 answer

0 votes

Hello Mehron, 

First of all, welcome to the Atlassian Community.

Then, before we continue, if you are using either the standard plan, or the premium plan of Confluence Cloud, my advice is that you directly contact the Atlassian support, using the following link:

But, if you are using the free version, then, posting here was the right thing to do :) 
I will have small questions to be able to help you: 

  • When you talk about SSO to authenticate, do you mean that your company uses Atlassian Access for your users to authenticate to Confluence Cloud, using a third-party Identity Provider? If so, could you tell me which Identity Provider you use?

  • If not, are you talking about the "Continue with.." feature?

    2020-02-28 14_54_46-Log in to continue - Log in with Atlassian account.png

Thank you in advance. 

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