Broken images in Blog email notification

Sean.Cullen November 13, 2023

Hey Atlassian team,

My company would like to start using the blog feature of Confluence, but we noticed that the email notification that results when a blog is published has broken images. Is there something we are doing wrong?

We tried:

  • Converting images to pixels
  • Inserting the image (rather than copy/paste)

1 answer

0 votes
Dam
Community Leader
Community Leader
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November 13, 2023

Hi @Sean.Cullen 

This is a known issue and more details can be found here: https://jira.atlassian.com/browse/CONFCLOUD-9443

 

... the issue is that the images on the page are secured and therefore requires a login to view. This is expected behavior and not a bug. 

A workaround is using Gmail while you're logged into Confluence in another tab because Gmail goes through the proxy to render the images. 

I hope this helps.
Dam.

Sean.Cullen November 16, 2023

So I tried this workaround (being logged into Confluence while receiving the email) and I still have broken images. 

Another issue that was pointed out is that the /profile picture image comes through comically large in the blog email notification:

Large profile pictures.jpg

Sean.Cullen November 29, 2023

@Dam Thanks for the workaround. However I tried this and have yet to see it work. Leadership sees this has a big shortcoming of the Confluence Blog function and effectively discourages our readers from even looking at the email/blog.

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