I have a Jira Service Management project: TGBA Support Level 1 and a Jira Software Project: TGBA Support Level 2.
I set up a multiple project automation to create a new ticket in TGBA Support Level 2 when the original support ticket is escalated to engineering team.
This was working a few weeks ago when I was testing, but stopped working last week when I was about to launch it to my customers.
The error I see in the Audit log is not very helpful, as all it tells me is "Error creating Issue"
How do I find out what is preventing the issue being created?
Hi @Carol Lutz ,
Check if you have made some fields as mandatory when creating that issue type.
Thanks.
Thank you so much @GNarsimhagowda - Empyra - there was a mandatory field that was in the Support project that I didn't have in my service project.
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