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Automation - Create Issue not working - how do I find out why?

Carol Lutz
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March 25, 2024

I have a Jira Service Management project: TGBA Support Level 1 and a Jira Software Project: TGBA Support Level 2. 

I set up a multiple project automation to create a new ticket in TGBA Support Level 2 when the original support ticket is escalated to engineering team. 

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This was working a few weeks ago when I was testing, but stopped working last week when I was about to launch it to my customers. 

The error I see in the Audit log is not very helpful, as all it tells me is "Error creating Issue" 

image.png

How do I find out what is preventing the issue being created?

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GNarsimhagowda - Empyra
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March 25, 2024

Hi @Carol Lutz ,

 

Check if you have made some fields as mandatory when creating that issue type.

 

Thanks.

Carol Lutz
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March 25, 2024

Thank you so much @GNarsimhagowda - Empyra - there was a mandatory field that was in the Support project that I didn't have in my service project. 

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