Atlassian account verification email not received

Theresa Mae Aquino May 2, 2023

Hi, we have a new colleague and she cannot receive the verification email when trying to login for the first time. How do i securely send the email address for checking?

Thanks in advance for the help.

 

2 answers

1 vote
Theresa Mae Aquino May 2, 2023

Thank you for your response @Dave Mathijs .

A correct email was entered.

Also, there were no received emails under spam/junk folder.

Resend verification link was also done but to no avail.

Can you quickly check the email address too on your end? How do i securely send the email address to you? 

Please further check on this case while I wait for our email admin.

fyi, the mail server is not down as slack verification emails were successfully received same time an attempt was made to login the Atlassian account.

Thank you again.

Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 2, 2023

FYI: I'm not from Atlassian. If none of the provided solutions work, please submit a support request with Atlassian directly here. Hope it gets resolved soon.

Theresa Mae Aquino May 3, 2023

Thank you so much for your help Dave!

0 votes
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 2, 2023

Hi @Theresa Mae Aquino 

Try one of these solutions:

  1. If you’ve just signed up, check that you’ve entered your email address correctly.

  2. Check your spam/junk folder for an email from noreply+XXXXXXXXX@am.atlassian.com.

  3. Try using the Resend signup link or Resend verification link button.

  4. Contact your email admin to check that emails from @am.atlassian.com are not being blocked.

  5. Check that your email address is set up, that your inbox isn't full, and that the mail server is not down or experiencing issues.

Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 3, 2023

@Theresa Mae Aquino If it gets resolved with the support of Atlassian, thanks to click the green 'Accept answer' button above this answer to confirm.

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