Atlassian Companion not registering changes

[Stefan Immel]

The companion app seems to have a problem on my client. It launches and opens an Excel File but when I chance something and save the file the change it not registered, so I cannot automatically upload the file again.

Atlassian Companion

Version 1.1.0

Confluence 7.5.0

Microsoft Edge

Version 83.0.478.44 (Offizielles Build) (64-Bit)

info: adc:file-manifest 2020-06-08T08:33:08.703Z Launching custom protocol for Window. With args:["C:\\Users\\simmel\\AppData\\Local\\atlassian-desktop-companion\\app-1.1.0\\Atlassian Companion.exe","--allow-file-access-from-files","--original-process-start-time=13236078788347413","atlassian-companion:%7B%22link%22:%22http://wiki.stroeher.de:8090/rest/token-auth/api/previews/templinksresource/companion/attachment?attachmentId=57869017&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJqd3Quc3ViamVjdC5jb25mbHVlbmNlLXByZXZpZXdzLnRlbXBsaW5rc3Jlc291cmNlIiwicXNoIjoiN2JmYWJkMWQyNzFlYzUxMDZmZDAzNmFlMTRiOTljMmNhOTljNzUzMTNhNzc4N2ZjNWZlZWQ3M2U0ZmZhMTExYyIsImlzcyI6ImNvbS5hdGxhc3NpYW4uY29uZmx1ZW5jZS5wbHVnaW5zLnByZXZpZXdzIiwiZXhwIjoxNTkxNjA2OTg2LCJpYXQiOjE1OTE2MDUxODYsInVzZXJLZXkiOiIyYzkwODE4ZTU2YzFhMTM1MDE1NmMxZGUxZjRiMDA4YiIsImp0aSI6Ijk4ZWE5MDgzLWEzNmUtNDc4Yy1hYTZkLTA4ZDUxNTc5YmM2ZSJ9.lYGO58xoMgVxFixI5RY5OIm2vfJphvAibTNXxN2nQG8%22%7D"]
info: adc:serverauth 2020-06-08T08:33:08.704Z Found trusted domain in database: wiki.stroeher.de
info: adc:core 2020-06-08T08:33:08.701Z Initialised logging with level "info"
info: adc:ServerFacade 2020-06-08T08:33:08.911Z Retrieved attachment data from Confluence for Urlaubsplan 2020.xlsm on Urlaubsplanung
info: adc:ProtocolHandler 2020-06-08T08:33:08.913Z New file registered with id: 55419f8b-a8c1-4688-b252-cd014af1c362
info: adc:DirectFile - for file Urlaubsplan 2020.xlsm 2020-06-08T08:33:08.913Z handling file launch request
info: adc:file-manager 2020-06-08T08:33:08.914Z Retrieving app list for application/vnd.ms-excel.sheet.macroEnabled.12
info: adc:ProtocolHandler 2020-06-08T08:33:08.931Z flushAggregatedTrustDialogAttemptToAnalytics: sending analytics events for rejected attempts {"rejectAttempts":[],"hostname":"wiki.stroeher.de"}
info: adc:ProtocolHandler 2020-06-08T08:33:08.932Z flushAggregatedTrustDialogAttemptToAnalytics: sending analytics events for confirmed attempts {"confirmAttempts":[],"hostname":"wiki.stroeher.de"}
info: adc:file-manager 2020-06-08T08:33:08.937Z Unknown file ID: 299b7011-b8c8-4485-9443-a7bbcffb1b49
info: adc:file-manager 2020-06-08T08:33:08.938Z Unknown file ID: 299b7011-b8c8-4485-9443-a7bbcffb1b49
info: adc:file-manager 2020-06-08T08:33:08.939Z Unknown file ID: 299b7011-b8c8-4485-9443-a7bbcffb1b49
info: adc:file-manager 2020-06-08T08:33:08.940Z Unknown file ID: 299b7011-b8c8-4485-9443-a7bbcffb1b49
info: adc:file-manager 2020-06-08T08:33:08.971Z File 299b7011-b8c8-4485-9443-a7bbcffb1b49 download start to C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm
info: adc:file-manager 2020-06-08T08:33:09.163Z download length set at 464092
info: adc:analytics 2020-06-08T08:33:09.164Z event companion.openWith.request {"appName":"Excel","fileAttributes":{"fileMimeType":"application/vnd.ms-excel.sheet.macroEnabled.12","fileSize":464092}} edfb0104-a4b1-42c6-9681-4e58da6c8f8c
info: adc:file-manager 2020-06-08T08:33:09.166Z Unknown file ID: 299b7011-b8c8-4485-9443-a7bbcffb1b49
info: adc:file-manager 2020-06-08T08:33:09.168Z Unknown file ID: 299b7011-b8c8-4485-9443-a7bbcffb1b49
info: adc:file-manager 2020-06-08T08:33:09.213Z Unknown file ID: 299b7011-b8c8-4485-9443-a7bbcffb1b49
info: adc:file-manager 2020-06-08T08:33:09.214Z Unknown file ID: 299b7011-b8c8-4485-9443-a7bbcffb1b49
info: adc:file-manager 2020-06-08T08:33:09.335Z Launching file on desktop: C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm
info: adc:file-manager 2020-06-08T08:33:09.336Z Trying to get file type using magic bytes:
info: adc:file-manager 2020-06-08T08:33:09.336Z File 299b7011-b8c8-4485-9443-a7bbcffb1b49 download successful
info: adc:ConfluenceAnalyticsQueue 2020-06-08T08:33:09.337Z Pushing confluence-server.companion.file.launched for wiki.stroeher.de
info: adc:file-manager 2020-06-08T08:33:09.340Z PATHEXT : .com;.exe;.bat;.cmd;.vbs;.vbe;.js;.jse;.wsf;.wsh;.msc;.com;.exe;.bat;.cmd;.vbs;.vbe;.js;.jse;.wsf;.wsh;.msc;COMPANION_BLOCK_LIST : undefined;.com;.exe;.bat;.cmd:Application Name: Excel
info: adc:file-manager 2020-06-08T08:33:09.340Z Urlaubsplan 2020.xlsm has an extension [xlsx]
info: adc:file-manager 2020-06-08T08:33:09.340Z open file command: C:\WINDOWS\System32\cmd /c start "" /b "C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm"
info: adc:file-manager 2020-06-08T08:33:11.059Z Change reported, comparing hashes for file: 299b7011-b8c8-4485-9443-a7bbcffb1b49
info: adc:file-manager 2020-06-08T08:33:11.062Z Checking murmur, attempt 1 , Testing: 434d33ae87fe41d96dcd62d75c7e3091 vs 434d33ae87fe41d96dcd62d75c7e3091
info: adc:file-manager 2020-06-08T08:33:12.064Z Checking murmur, attempt 2 , Testing: 434d33ae87fe41d96dcd62d75c7e3091 vs 434d33ae87fe41d96dcd62d75c7e3091
info: adc:file-manager 2020-06-08T08:33:13.068Z Checking murmur, attempt 3 , Testing: 434d33ae87fe41d96dcd62d75c7e3091 vs 434d33ae87fe41d96dcd62d75c7e3091
info: adc:file-manager 2020-06-08T08:33:14.073Z Checking murmur, attempt 4 , Testing: 434d33ae87fe41d96dcd62d75c7e3091 vs 434d33ae87fe41d96dcd62d75c7e3091
info: adc:file-manager 2020-06-08T08:33:15.078Z Checking murmur, attempt 5 , Testing: 434d33ae87fe41d96dcd62d75c7e3091 vs 434d33ae87fe41d96dcd62d75c7e3091
info: adc:file-manager 2020-06-08T08:33:15.086Z Murmur resulted in no-change, checking SHA fallback, Testing: 67UrZ7uj6QT9c3u/Qmq7x5Wvpes= vs 67UrZ7uj6QT9c3u/Qmq7x5Wvpes=
info: adc:file-manager 2020-06-08T08:33:15.087Z ignoring change
info: adc:file-manager 2020-06-08T08:33:15.896Z Change reported, comparing hashes for file: 299b7011-b8c8-4485-9443-a7bbcffb1b49
error: get-hash-functions 2020-06-08T08:33:15.897Z Couldn't generate murmur hash
error: get-hash-functions 2020-06-08T08:33:15.897Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:15.897Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:15.897Z Couldn't generate murmur hash
error: get-hash-functions 2020-06-08T08:33:15.897Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:15.897Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:15.898Z Couldn't generate murmur hash
error: get-hash-functions 2020-06-08T08:33:15.898Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:15.898Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:15.898Z Couldn't generate murmur hash
error: get-hash-functions 2020-06-08T08:33:15.898Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:15.898Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:15.899Z Couldn't generate murmur hash
error: get-hash-functions 2020-06-08T08:33:15.899Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:15.899Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:15.899Z Couldn't generate SHA hash
error: get-hash-functions 2020-06-08T08:33:15.899Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:15.900Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
info: adc:file-manager 2020-06-08T08:33:15.900Z ignoring change
info: adc:file-manager 2020-06-08T08:33:24.073Z Change reported, comparing hashes for file: 299b7011-b8c8-4485-9443-a7bbcffb1b49
error: get-hash-functions 2020-06-08T08:33:24.073Z Couldn't generate murmur hash
error: get-hash-functions 2020-06-08T08:33:24.073Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:24.074Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:24.074Z Couldn't generate murmur hash
error: get-hash-functions 2020-06-08T08:33:24.074Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:24.074Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:24.074Z Couldn't generate murmur hash
error: get-hash-functions 2020-06-08T08:33:24.075Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:24.075Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:24.075Z Couldn't generate murmur hash
error: get-hash-functions 2020-06-08T08:33:24.075Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:24.075Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:24.075Z Couldn't generate murmur hash
error: get-hash-functions 2020-06-08T08:33:24.075Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:24.076Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:24.076Z Couldn't generate SHA hash
error: get-hash-functions 2020-06-08T08:33:24.076Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
error: get-hash-functions 2020-06-08T08:33:24.076Z Error: EBUSY: resource busy or locked, open 'C:\Users\simmel\.atlassian-companion\299b7011-b8c8-4485-9443-a7bbcffb1b49\Urlaubsplan 2020.xlsm'
info: adc:file-manager 2020-06-08T08:33:24.076Z ignoring change

[Mayuresh Sakharape]

Did you find an answer? 

[Melissa Barrass]

I am having the same issue. I am on Mac. I wonder if your client is using Apple too?