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Approval of Confluence pages to comply with ISO

In order to be compliant with ISO 9001-2008, we need to ensure that only approved content is available to our employees.  Currently, drafts are written by Content Managers and sent to the Quality Manager for approval.  The drafts are not officially published until approved by the Quality Manager.    Does anyone know how we can incorporate this approval workflow in Confluence?  Basically, we would be tracking who approved the content as well as what is allowed to be visible to the masses.  

3 answers

2 votes

There are a couple of addons that can do page approval processes.

Page Approval (free ... just page approval)

Comala Workflows (paid ... allows for doing all kinds of workflow related tasks)

Hi Davin,

Thanks for the tip!  I'll have to check them out.

Regards,
Michelle

 

Hi Michelle,

I am working on using Confluence for our electronic document management system and meet ISO 9001, 13485, and 21 CFR Part 11 requirements.

I am using the following add ons to meet ISO requirements:

- Comala workflows (approvals) 

- Comala Publishing( Published space for released documents)

- Archival plugin (Archive obsolete documents)

 

I may need to add an additional add on to meet 21 CFR requirement:

- Enterprise password policy ( to lockout after x amuont of failed attempts)

 

Good luck

-Michelle

0 votes
Steven Behnke Community Leader Jun 28, 2017

Atlassian uses Page Restrictions to "hide" and "publish" drafts. This isn't a true "approval system" since you don't know who removed the restriction/or "approved" the page.

Outside of this approach, you'll need to buy or develop a plugin.

The biggest problem with the plugin approach is that pages do not easily have the ability to show an "older" draft: You will always view the latest draft of a page. You could potentailly use Scroll Versions to create a process around this, since that one plugin does show specific drafts.

Hi Steven,

Thanks for your reply!  I know that we can normally view older drafts in Page History and compare them to newer drafts. Does this feature go away when using a plugin?

Regards,

Michelle

 

Steven Behnke Community Leader Jun 30, 2017

No, as far as I know no core feature is removed.

We are beginning the process of setting up our JIRA cloud for ISO 9001. Any tips would be appreciated. Michelle, were you able to get up and running?

Hi @Steven Behnke , @Michelle Oliveri and others, 

I work for K15t and we're the vendors of the Scroll Versions app that you mentioned, but I actually think our Scroll Documents app fits better for the purpose of page or even multi-page approvals and tracking. 

There are more details in our documentation, but the way it works is you can define a page or multiple Confluence pages as a single document, manage it through an approval process, save versions, and even compare versions side-by-side. 

The activity log feature will show you exactly when versions were saved, workflow statuses were transitioned, and when page were updated so you can track changes over time. 

If you have any questions, we'd be happy to help or show you a demo of the app. Just get in touch with us: hello@k15t.com.

Cheers, Shannon (K15t)

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