Application links not working after JIra upgrade

[umar khan]

I recently upgraded Jira to 

• 9.4.22

after the upgrade I copied previous server.xml to the new upgraded directory under /home/jira/jira/conf/server.xml. After restarting jira service, I see that the Confliuence is not responding...thoughts?

[umar khan · Accepted solution]

it is now working. I was able to click troubleshoot for the application link and it took me to this page.

SSL and application link troubleshooting guide | Atlassian Support | Atlassian Documentation

I then installed the root cert authority certificate under /home/jira/jira/jre/lib/security/cacerts using keytool -import command

keytool -import -alias newECA -keystore ../lib/security/cacerts -file /home/jira/ECA.crt

then restarted the jira service and it worked

[Fadoua]

@umar khan 

Welcome to the Atlassian Community!

You never copy the previous file "Server.xml" you only copy the customizations you made to it. The new file has a configuration that applies to the new version.

Is Jira working fine? Also did you try to remove the link then add it back?

Best,

Fadoua