Application link trust setup between JIRA and Confluence via SSL is failing to recognize each other

We have a setup where Confluence and JIRA are running on the same server which is setup for HTTPS traffic only. Additionally, a proxy is setup where Confluence HTTPS traffic is sent through port 8443 and JIRA traffic is sent through port 8009 which is using the ajp protocol. This was necessary due to both of the services running on the same server.

HTTPS access to both services work fine. The problem is the trust relationship setup between Confluence and JIRA is not recognizing each other even though keystore file is setup for JIRA and Confluence via the tomcat server.xml file.

The error message I'm getting from Confluence is:

Application JIRA seems to be offline. Click here to Relocate.

Please let me know what options I have in resolving this issue.

1 answer

Hello Olivier,

It seems that the Confluence or JIRA is not getting the correct certificate from your server. This means that you need to import it inside your machine for either of one to trust each other.

There is article which explains how to do it:

https://confluence.atlassian.com/pages/viewpage.action?pageId=296093119

Basically would be add this to the JAVA_OPTS:

-Djavax.net.ssl.trustStore=C:\Users\admin\.keystore -Djavax.net.ssl.trustStorePassword=changeit

Hope this helps!

Cheers,

Guilherme

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Goff-Dupont
Published 3 hours ago in Confluence

Think you know shares vs. @mentions in Confluence? Take this collab quiz.

To anyone who doubts that Atlassians are a little too obsessed with collaboration, and tools related thereto, let me describe a recent discussion we had (which took place on our internal Confluence, ...

38 views 2 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you