App "Forms for Confluence" prompted "you don't have access to see this content" after page load

[Guan Jingjiang]

hi,

I created a customer survey form in a confluence page by using "Form for Confluence".  and I had enabled Anonymous to "View" the page.  

by using the public link the page is loaded successfully, however, the Anonymous user received "you don't have access to see this content" message for the survey, 

[Sayed Bares _ServiceRocket_]

@Guan Jingjiang welcome to Atlassian community!

Have you created a public space so that anonymous users can be able to access? here is a detailed step you will need to take to gather public feedback https://docs.adaptavist.com/f4cc/latest/get-started/how-to-gather-data-from-external-sources. If that didn't fix your issue then I would suggest reaching out to the vendor support (https://productsupport.adaptavist.com/servicedesk/customer/portal/8)

[Guan Jingjiang]

Hi Sayed,

thanks for the advice given, however I still cant load the content given those setup are done.  still showing the same result, i will try to contact them in this case =)

Here is the Public Link