App is not responding. Wait or cancel

[thenuka_suraweera]

In the Service Desk customer portal ticket, I encountered the error message "App is not responding. Wait or cancel?" along with the placeholder "apps.nemetschek.bg’s server IP address could not be found."

The error appears in the following path:   https://<jira-name>.atlassian.net/servicedesk/customer/portal/<id>/<ticket-id>

I believe this issue has occurred due to the recent glance app I installed in JIRA(Custom app build by myself). I only want the app to be visible in the regular JIRA interface (https://<jira-name>.atlassian.net/browse/<ticket-id>) and not in the Service Desk portal.

How can I resolve this

I believe it might be related to the manifest

manifest.yml

---

modules:

jira:issueGlance:

 - key: projectworks-time-tracking-glance

resource: main

resolver:

function: resolver

viewportSize: medium

title: Jira To Projectworks Time Tracking

label: Open Time Tracking

function:

 - key: resolver

handler: index.handler

resources:

 - key: main

path: static/ProjectworksApp/build

permissions:

scopes:

 - read:jira-user

 - write:jira-work

content:

styles:

 - unsafe-inline

external:

fetch:

backend:

 - <backenddomain>

app:

id: ari:cloud:ecosystem::app/<app-id>

runtime:

name: nodejs18.x

[marc -Collabello--Phase Locked- · Accepted solution]

Probably your best bet is to contact app vendor.

[thenuka_suraweera]

I'm the app vendor

[marc -Collabello--Phase Locked-]

Then try Atlassian vendor support?