Answering Questions using e-mail

[darcfinn]

Many forums work the way that you can interact with it using only e-mails. We have a large group of knowledgeable people in our Services department that thinks it is inconvenient to log in to Confluence each time they have a question. Also, when they get questions in their inbox they would like the ability to give their answer just by replying to the e-mail.

This opens up a discussion on whether it is allowable to have anonymous users contributing to Questions, and even collecting expertise points (!), unless there is a way to identify the valid user through looking up the from-address in Crowd user list details.

Would like to get some information on whether this has been evaluated by Atlassian, like you are considering allowing comments on pages through e-mails.

Thanks!

[john · Accepted solution]

Hello Dagfinn,

Thanks for your suggestions. We are exploring a tighter email integration for the ability to Ask and Answer questions via email. You can follow those issues here:

• Ask via email: https://jira.atlassian.com/browse/CQ-530
• Answer via email: https://jira.atlassian.com/browse/CQ-542

Regarding anonymous users, you can turn on anonymous viewing of questions just as you would enable anonymous access to a Confluence instance. See the documentation here. Note: anonymous users cannot answer, vote, or otherwise act on questions.

If you have more specific feedback about how you'd like this to work, make a comment on those tickets linked to above, or shoot me an email at jwetenhall (at) atlassian dot com.

Thanks,

John