Brock - That is what I initially thought but in the end it actually helped our organization out. It has forced us to create a central knowledge base for all KB articles. This has made it easier for end users as they now have one place to go. It also helped us to get better standards in place for everyone to follow which in turn has also lead to a better user experience.
Jira Service Desk also aggregates everything up to the help center level so if you had 4 service desks and 4 KBs if the user searches at the top level it will search them all, depending on permissions.
Hope this helps.
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