After upgrading confluence from 7.0 to 7.4 Service fails to start

[gaurav.trivedi]

Hello Friends, 

Recently we have upgraded confluence from 7.0 to 7.4, After the upgrade we are getting below error in confluence while starting the service.  if someone can help providing guidance on this. 

7.0 was working fine, problem started only after 7.4

[2020-06-10 04:21:15] [info] [ 3136] Starting service...
[2020-06-10 04:21:15] [error] [ 3268] CreateJavaVM Failed with error [-6]
[2020-06-10 04:21:15] [error] [ 3268] The system could not find the environment option that was entered.
[2020-06-10 04:21:15] [error] [ 3136] Failed to start Java
[2020-06-10 04:21:15] [error] [ 3136] ServiceStart returned 4.
[2020-06-10 04:21:15] [info] [ 2644] Run service finished.
[2020-06-10 04:21:15] [info] [ 2644] Apache Commons Daemon procrun finished.

[Nic Brough -Adaptavist- · Accepted solution]

This is not strictly a Confluence error.

My best guess is that your server is now using a version of Java that does not accept parameters that Confluence is trying to start with.

Three simple commands to check this (I've assumed a Unix like system)

• grep -H E "JAVA|JVM" <your confluence installation>/bin/*
• java -version
• which java

The first one means "find what JAVA and JVM settings you are starting Confluence with", which should tell us what Java Confluence is trying to run.  The second one should tell us what the system default java is, and the third which actual java executable the system is going for.

[gaurav.trivedi]

Thank you Nic_Brough_Adaptavist_ for your feedback

We are currently using it on Windows machine here are the information retrieved based on commands. 

Java -version

java version "1.8.0_144"
Java(TM) SE Runtime Environment (build 1.8.0_144-b01)
Java HotSpot(TM) 64-Bit Server VM (build 25.144-b01, mixed mode)

for %i in (java.exe) do @[deleted]. %~$PATH:i

C:\ProgramData\Oracle\Java\javapath\java.exe

Grep equivalnt as findStr in Windows

catalina.bat:rem Include here and not in JAVA_OPTS all options, that should
catalina.bat:rem the JVM should use (java.io.tmpdir). Defaults to
catalina.bat:rem JAVA_HOME Must point at your Java Development Kit installation.
catalina.bat:rem Defaults to JAVA_HOME if empty. If JRE_HOME and JAVA_HOME
catalina.bat:rem JAVA_OPTS (Optional) Java runtime options used when any command
catalina.bat:rem JAVA_ENDORSED_DIRS (Optional) Lists of of semi-colon separated directories
catalina.bat:rem command is executed. Specifies whether JVM should suspend
catalina.bat:set "JAVA_OPTS=%JAVA_OPTS% %JSSE_OPTS%"
catalina.bat:set "JAVA_OPTS=%JAVA_OPTS% -Djava.protocol.handler.pkgs=org.apache.catalina.webresources"
catalina.bat:rem Configure JAVA 9 specific start-up parameters
catalina.bat:set "JDK_JAVA_OPTIONS=%JDK_JAVA_OPTIONS% --add-opens=java.base/java.lang=ALL-UNNAMED"
catalina.bat:set "JDK_JAVA_OPTIONS=%JDK_JAVA_OPTIONS% --add-opens=java.base/java.io=ALL-UNNAMED"
catalina.bat:set "JDK_JAVA_OPTIONS=%JDK_JAVA_OPTIONS% --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED"
catalina.bat:rem JAVA_ENDORSED_DIRS was explicitly set
catalina.bat:if "%JAVA_ENDORSED_DIRS%" == "" goto noEndorsedVar
catalina.bat:echo Using JAVA_HOME: "%JAVA_HOME%"
catalina.bat:set _EXECJAVA=%_RUNJAVA%
catalina.bat:set _EXECJAVA=%_RUNJDB%
catalina.bat:set _EXECJAVA=start "%TITLE%" %_RUNJAVA%
catalina.bat:%_EXECJAVA% -classpath "%CATALINA_HOME%\lib\catalina.jar" org.apache.catalina.util.ServerInfo
catalina.bat:%_EXECJAVA% %LOGGING_CONFIG% %LOGGING_MANAGER% %JAVA_OPTS% %CATALINA_OPTS% %DEBUG_OPTS% -D%ENDORSED_PROP%="%JAVA_ENDORSED_DIRS%" -classpath "%CLASSPATH%" -Dcatalina.base="%CATALINA_BASE%" -Dcatalina.home="%CATALINA_HOME%" -Djava.io.tmpdir="%CATALINA_TMPDIR%" %MAINCLASS% %CMD_LINE_ARGS% %ACTION%
catalina.bat:%_EXECJAVA% %LOGGING_CONFIG% %LOGGING_MANAGER% %JAVA_OPTS% %CATALINA_OPTS% %DEBUG_OPTS% -D%ENDORSED_PROP%="%JAVA_ENDORSED_DIRS%" -classpath "%CLASSPATH%" -Djava.security.manager -Djava.security.policy=="%SECURITY_POLICY_FILE%" -Dcatalina.base="%CATALINA_BASE%" -Dcatalina.home="%CATALINA_HOME%" -Djava.io.tmpdir="%CATALINA_TMPDIR%" %MAINCLASS% %CMD_LINE_ARGS% %ACTION%
catalina.bat:%_EXECJAVA% %LOGGING_CONFIG% %LOGGING_MANAGER% %JAVA_OPTS% %JPDA_OPTS% %CATALINA_OPTS% %DEBUG_OPTS% -D%ENDORSED_PROP%="%JAVA_ENDORSED_DIRS%" -classpath "%CLASSPATH%" -Dcatalina.base="%CATALINA_BASE%" -Dcatalina.home="%CATALINA_HOME%" -Djava.io.tmpdir="%CATALINA_TMPDIR%" %MAINCLASS% %CMD_LINE_ARGS% %ACTION%
catalina.bat:%_EXECJAVA% %LOGGING_CONFIG% %LOGGING_MANAGER% %JAVA_OPTS% %JPDA_OPTS% %CATALINA_OPTS% %DEBUG_OPTS% -D%ENDORSED_PROP%="%JAVA_ENDORSED_DIRS%" -classpath "%CLASSPATH%" -Djava.security.manager -Djava.security.policy=="%SECURITY_POLICY_FILE%" -Dcatalina.base="%CATALINA_BASE%" -Dcatalina.home="%CATALINA_HOME%" -Djava.io.tmpdir="%CATALINA_TMPDIR%" %MAINCLASS% %CMD_LINE_ARGS% %ACTION%
service.bat:if not "%JAVA_HOME%" == "" goto gotJdkHome
service.bat:echo Neither the JAVA_HOME nor the JRE_HOME environment variable is defined
service.bat:if not exist "%JAVA_HOME%\bin\javac.exe" goto noJavaHome
service.bat:if exist "%JAVA_HOME%\jre\bin\java.exe" goto preJava9Layout
service.bat:if not exist "%JAVA_HOME%\bin\java.exe" goto noJavaHome
service.bat:set "JRE_HOME=%JAVA_HOME%"
service.bat:set "JRE_HOME=%JAVA_HOME%\jre"
service.bat:echo The JAVA_HOME environment variable is not defined correctly
service.bat:echo NB: JAVA_HOME should point to a JDK not a JRE
service.bat:rem JAVA_ENDORSED_DIRS was explicitly set
service.bat:if "%JAVA_ENDORSED_DIRS%" == "" goto noEndorsedVar
service.bat:echo Ignoring JAVA_HOME: "%JAVA_HOME%"
service.bat:set "JVM=C:\Program Files\Atlassian\Confluence\jre\bin\server\jvm.dll"
service.bat:if exist "%JVM%" goto foundJvm
service.bat:set "JVM=%JRE_HOME%\bin\client\jvm.dll"
service.bat:if exist "%JVM%" goto foundJvm
service.bat:set JVM=auto
service.bat:echo Using JVM: "%JVM%"
service.bat: --Jvm "%JVM%" ^
setclasspath.bat:rem Set JAVA_HOME or JRE_HOME if not already set, ensure any provided settings
setclasspath.bat:rem In debug mode we need a real JDK (JAVA_HOME)
setclasspath.bat:if not "%JAVA_HOME%" == "" goto gotJavaHome
setclasspath.bat:echo Neither the JAVA_HOME nor the JRE_HOME environment variable is defined
setclasspath.bat:if "%JAVA_HOME%" == "" goto noJavaHome
setclasspath.bat:if not exist "%JAVA_HOME%\bin\java.exe" goto noJavaHome
setclasspath.bat:if not exist "%JAVA_HOME%\bin\jdb.exe" goto noJavaHome
setclasspath.bat:if not exist "%JAVA_HOME%\bin\javac.exe" goto noJavaHome
setclasspath.bat:set "JRE_HOME=%JAVA_HOME%"
setclasspath.bat:echo The JAVA_HOME environment variable is not defined correctly.
setclasspath.bat:echo NB: JAVA_HOME should point to a JDK not a JRE.
setclasspath.bat:rem No JRE given, use JAVA_HOME as JRE_HOME
setclasspath.bat:set "JRE_HOME=%JAVA_HOME%"
setclasspath.bat:if not "%JAVA_ENDORSED_DIRS%" == "" goto gotEndorseddir
setclasspath.bat:set "JAVA_ENDORSED_DIRS=%CATALINA_HOME%\endorsed"
setclasspath.bat:rem Don't override _RUNJAVA if the user has set it previously
setclasspath.bat:if not "%_RUNJAVA%" == "" goto gotRunJava
setclasspath.bat:set _RUNJAVA="%JRE_HOME%\bin\java.exe"
setclasspath.bat:rem Also note the quoting as JAVA_HOME may contain spaces.
setclasspath.bat:set _RUNJDB="%JAVA_HOME%\bin\jdb.exe"
setenv.bat:rem IMPORTANT NOTE: Only set JAVA_HOME or JRE_HOME above this line
setenv.bat:rem Set the JVM arguments used to start Confluence.
setenv.bat:set CATALINA_OPTS=%START_CONFLUENCE_JAVA_OPTS% %CATALINA_OPTS%
setjre.bat:rem Set JAVA_HOME or JRE_HOME if not already set.
setjre.bat:rem In debug mode we need a real JDK (JAVA_HOME)
setjre.bat:if not "%JAVA_HOME%" == "" goto gotJavaHome
setjre.bat:echo Neither the JAVA_HOME nor the JRE_HOME environment variable is defined
setjre.bat:if "%JAVA_HOME%" == "" goto noJavaHome
setjre.bat:if not exist "%JAVA_HOME%\bin\java.exe" goto noJavaHome
setjre.bat:if not exist "%JAVA_HOME%\bin\javaw.exe" goto noJavaHome
setjre.bat:if not exist "%JAVA_HOME%\bin\jdb.exe" goto noJavaHome
setjre.bat:if not exist "%JAVA_HOME%\bin\javac.exe" goto noJavaHome
setjre.bat:set "JRE_HOME=%JAVA_HOME%"
setjre.bat:echo The JAVA_HOME environment variable is not defined correctly.
setjre.bat:echo NB: JAVA_HOME should point to a JDK not a JRE.
setjre.bat:rem No JRE given, use JAVA_HOME as JRE_HOME
setjre.bat:set "JRE_HOME=%JAVA_HOME%"
start-confluence.bat:set START_CONFLUENCE_JAVA_OPTS=-Datlassian.plugins.startup.options="%*%"
tool-wrapper.bat:rem JAVA_HOME Must point at your Java Development Kit installation.
tool-wrapper.bat:rem Defaults to JAVA_HOME if empty. If JRE_HOME and JAVA_HOME
tool-wrapper.bat:rem JAVA_OPTS (Optional) Java runtime options.
tool-wrapper.bat:rem JAVA_ENDORSED_DIRS (Optional) Lists of of semi-colon separated directories
tool-wrapper.bat:set JAVA_OPTS=%JAVA_OPTS% -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
tool-wrapper.bat:rem JAVA_ENDORSED_DIRS was explicitly set
tool-wrapper.bat:if "%JAVA_ENDORSED_DIRS%" == "" goto noEndorsedVar
tool-wrapper.bat:%_RUNJAVA% %JAVA_OPTS% %TOOL_OPTS% -D%ENDORSED_PROP%="%JAVA_ENDORSED_DIRS%" -classpath "%CLASSPATH%" -Dcatalina.home="%CATALINA_HOME%" org.apache.catalina.startup.Tool %CMD_LINE_ARGS%

[Nic Brough -Adaptavist-]

That looks like it means Confluence is using the system Java install, and that version is fine.

But the error message is telling us that it is getting invalid parameters.  Confluence is not setting anything wrong according to the results of your search.

Have a look through https://confluence.atlassian.com/confkb/tomcat-fails-to-start-313463519.html to start with, but after that I'm afraid I know a lot less about JVM parameter failures than a search engine.

[gaurav.trivedi]

Thank you Nic_Brough_Adaptavist_ for your feedback

We have changed the JVM on the server that made it work. Instead of using existing JVM on the server, we have pointed to JVM came along with server to solve the issue. 

[psabdulkader]

for me it works after installing new JAVA 8 and pointing JVM to new installation.