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After pasting an image, get "broken image"

Hi Everyone

I looked through the threads about this issue and mostly have seen people reporting it for years and years.  Not too much by way of solutions.

After pasting an image, get "broken image".  I am pasting directly from the MIcrosoft "Snipping Tool".

Here is an example: " [com.atlassian.confluence.content.render.xhtml.XhtmlException: Missing required attribute: {}value]"

Using FireFox 62.03 and Internet Explorer 11.285.17134.0 on Windows 10 Build 17134.285.

Thanks in advance for any ideas.

12 answers

I have the same issue, MacOS, Chrome. Copy image from Chrome Jupyter notebook onto clipboard.  Paste into Slack works fine, proving it's not "user error".  Paste into Confluence appears to work while editing, but then shows up as "broken image" when viewing the page.  It would be great if Confluence fixed this bug.  Thanks!

Hi Rich Stern,

In the past, we have seen if you fill the clear space with white, for example, then the image copies and pastes successfully into Confluence, therefore it may be a snipping tool / User error, it has nothing to do with confluence.
The best will be to attach the images into the Confluence Page rather than copying the page. When you copy, sometimes it may not render properly

And also please follow this article as well and let us know.



 Not sure why this is an "Accepted Answer" - I do not accept it :)


My point of view: why not fix the bug in Atlassian which breaks images that do not have white space, so these products can be as good as ones from other vendors, and not ask users to perform a duct tape and bubblegum style work around? 


Saving and uploading images and / or editing them is time consuming and painful


I don’t even really understand what space needs to be filled or how to do it. The images are already cropped to just a screenshot.  I don’t believe there was any clear space?


Like # people like this

I've noticed the same issue. Someone on our team just created an article by pasting in images but there was no transparency in them... It seems to work or not work without any discernible pattern. 

Same issue sporadically - latest Chrome

Same issue sporadically on Chrome 84

Same issue. We have to upload our images or some of our users won't be able to see them.

Also, every time there's a problem or upgrade, the images in all our drafts break. Separate issue, but related to images and very time consuming to fix. :(

This makes Confluence almost useless for design documentation, as we'll invest hours in creating detailed visual specifications only to have them disappear in a sea of broken images.  Heck, I'm looking at a page of 18 broken images right now, and wondering if I can convince the team to switch back to Google Docs.  

Owen Wallis Atlassian Team May 23, 2021

Hi, where were you pasting the images from? An existing Confluence page? If so did the page have any restrictions on it? Or were you pasting from an external source?

I've had the same issue - Very irritating when we publish our content after having done all that work only to find that the most important pieces can't be seen by our readers.

What works for my team is to save the images (i.e. on our desktop or in a folder) and then drag/drop them in to the document. Not ideal, but better than broken images.

Same issue, i tried to update to 6.15.9 but the same issue!

we also have this issue sporadically in any browser... It is really pain in the a..

I believe this is a Chromium issue, not sure what they put in the clipboard, but it doesn't work on Office either : 

0 votes
Ilya P I'm New Here May 27, 2021

Same issue with Firefox 88 and Confluence 7.6.2, copy image from application on Windows10

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