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After creating a confluence service on a Window 2019. The service will not start

Tech Support October 13, 2021

Windows could not start the Atlassian Confluence Confluence service on Local Computer  Error 5:  Access is denied

 

But if I use the Confluence Startup  startup_bundled_jre it work fine.

 

Just trying to have it automatically start

 

 

1 answer

1 accepted

1 vote
Answer accepted
Robert Wen_Cprime_
Community Champion
October 13, 2021

Can you double-check if the Windows service account that executes the .bat file has the appropriate file permissions for the Confluence install directory?

Tech Support October 14, 2021

I tried changing the Log On account.  It was defaulted to Network Services.   I changed it to the account that could start startup_bundled_jre and it still does not work.   The service is "running", but I am unsuccessful access the site with a browser

Robert Wen_Cprime_
Community Champion
October 14, 2021

Do you see anything in the logs?

Tech Support October 14, 2021

Pardon my question.  I am a newbie,  I have inherited a working build, but startup was not a service, it is a manual start.    Just trying to figure out how to get the service automatically started after a restart.

Which log should I focus on for service startup in the log folder?

Tech Support October 14, 2021

additional info in case it helps,   We are using self signed certs and redirect to 8443

Tech Support October 14, 2021

Hold everything,  I will update in a little bit.   I think it just came up as expected

Tech Support October 14, 2021

It's working.... not sure what I did because I was trying everything you suggested, plus everything I was reading...     Thank you for your idea's   They were all valid points to check.

Robert Wen_Cprime_
Community Champion
October 14, 2021

You're welcome.  Happy to help!

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