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After changing to site to SSL, Windows XP based systems cannot open attachments in IE 8

Dan Machovec

We recently updated our instance of Confluence to run SSL only, off port 8443. Since moving to the encrypted web traffic, I have several clients still using Windows XP, and subsequently are tied to IE 8, and they cannot open or download any attachments. I have had one of the affected users test from my machine running Windows 7 and IE 9 and they can access attachments without issue.

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Dennis Kromhout van der Meer

90% of the time in support this is due to a wrongly configured Base URL, be sure that it's filled in to the same URL you're accessing your application with. To change this, read the following documentation: Configuring the Server Base URL.

If that doesn't fix it, place these Valve elements in the Context element of conf/server.xml:

&lt;Valve className="org.apache.catalina.authenticator.FormAuthenticator" securePagesWithPragma="false" /&gt;
&lt;Valve className="org.apache.catalina.authenticator.NonLoginAuthenticator" securePagesWithPragma="false" /&gt;

Dan Machovec

Thank you for your response. I will make the change and see if that works.

Dan Machovec

Thank you. They do not match, in fact there is a server name listed in the URL rather than a full https DNS address. We use a non standard port, and the old HTTP port is listed rather than the new HTTPS port. I will make the change and see if that makes a difference.

Thank you for the response.

Dennis Kromhout van der Meer

Have you tried adding those lines to the Context in the server.xml?

Dennis Kromhout van der Meer

You would have to recycle the service

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