After changing to site to SSL, Windows XP based systems cannot open attachments in IE 8

We recently updated our instance of Confluence to run SSL only, off port 8443. Since moving to the encrypted web traffic, I have several clients still using Windows XP, and subsequently are tied to IE 8, and they cannot open or download any attachments. I have had one of the affected users test from my machine running Windows 7 and IE 9 and they can access attachments without issue.

2 answers

This widget could not be displayed.

90% of the time in support this is due to a wrongly configured Base URL, be sure that it's filled in to the same URL you're accessing your application with. To change this, read the following documentation: Configuring the Server Base URL.

If that doesn't fix it, place these Valve elements in the Context element of conf/server.xml:

<Valve className="org.apache.catalina.authenticator.FormAuthenticator" securePagesWithPragma="false" />
<Valve className="org.apache.catalina.authenticator.NonLoginAuthenticator" securePagesWithPragma="false" />

Thank you for your response. I will make the change and see if that works.

Have you tried adding those lines to the Context in the server.xml?

You would have to recycle the service :)

I have modified the base URL and added the VALVE elements in the Contect element of sever.xml.

I am awaiting a response from my users to see if the additions/modifications have resolved the issue.

Are these immediate changes or does a service need to be cycled?

After adding the elements to the server.xml, I received errors while running c:\confluence\bin\startup.bat. The system wouldn't start up. I commented them out and everything gets running again.

I am still awaiting feed back from my users, I will see where this goes from here.

This widget could not be displayed.

Thank you. They do not match, in fact there is a server name listed in the URL rather than a full https DNS address. We use a non standard port, and the old HTTP port is listed rather than the new HTTPS port. I will make the change and see if that makes a difference.

Thank you for the response.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 17, 2018 in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

571 views 7 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you