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Admin's account has been lost. Want to change the Billing or Technical Contact

马悦
I'm New Here
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March 25, 2024

Hello,
my team's confluence will be deactivated in 3 days, but my team's administrator has resigned. His account has been lost. You can check that this account has been offline for a long time. All the documents on my atlassian net are written by me. I want to have an admin access in order to preserve the files and request the full Standard plan for my team. 
I am the manager of my team now. But I don't know the corporate-owned domain email address of the former authorized contact. But If you need me provide other identifications, please tell me.

1 answer

1 vote
Ollie Guan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 25, 2024

Hi @马悦 ,

Pls reach out to support via https://support.atlassian.com/contact/

马悦
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 25, 2024

I have already reported in this way and received the mail. But when I wanted to reply, it is said that the email I  sent had been returned : The message transfer process is interrupted, usually because the recipient advocates@am.atlassian.com ) Internal system failure of the service provider.

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