Adding your own emoji to page title

[AB]

I am trying to create and add own emojis to Confluence Page Title, but it seems it is not available for the title.  I am trying to use the AWS, Athena, Redshift / Splunk and other symbol image to create custom emojis and want to add that to page title, to indicate that this page and all it subpages are related to AWS or Athena and so on.  Why can't I add it to Title, if I am able to add the custom emojis to the page?

When I am on the Title, it doesn't even show up when we click on emoji

Hoping there is a solution to this peculiarity under Confluence

[Barbara Szczesniak · Accepted solution]

@AB I see in my instance that the Add your own emoji control is not available when in a Title. However, if you have already uploaded the custom emoji, you can select it in the emoji box at this time.

[AB]

Thanks @Barbara Szczesniak.  Looks like that is working on my site as well.  Can use that as a work around

[Fadoua]

I was able to select the emoji, I wasn't able to add it to the title. However, when I added it to the main page it didn't display

[Jessica]

Hi @AB 

If I understand correctly, you are trying to upload a custom emoji in a new page by clicking on the emoji option from the title and then clicking on "+Add your own emoji," but that option is not showing at all for you in the title.

I have tried this on my side on an existing page and on a new page as well to see if it would be a different behavior, but on both tries, the button "Add your own emoji" is displayed.

That said, could you confirm which browser are you using and the version, @AB?

Please let me know if this behavior is still happening on another browser and in an incognito window.
If possible, please try on another machine/device and also on another network, such as 4G or 5G.

If you are able to check this information, please let me know if other users on your site are also having the same issue.

Regarding the support ticket, it is indeed required for a user to reach out to an authorized contact to open technical support and bug help tickets on your behalf, with a valid subscription plan eligible for support.

In this case, if necessary to check on your site and have access to it to investigate further, if you are still able to replicate the issue and we are not, by following the same steps, we may need to ask you to get in touch with a site-admin, billing contact, etc, to open a support ticket for you so we can continue from there.

However, I'm hoping we can find out what is causing this issue. :)

Please let me know how the tests go.

Regards,
Jessica

[Fadoua]

@Jessica Thank you for your assistance! I will try it too as I am facing the same problem on my personal instance.

[AB]

Hi @Jessica - You are correct in articulating the problem above.  I have been using Safari ( Version 17.4.1 (19618.1.15.11.14) ),  on  existing pages.  Didn't try to create a new page and see if the same issue exists.  

I will try another browser and incognito version of Safari as well.   I can try on a different machine, but not on a different network as I have to be on my organisation's network to access / change these pages.

Thanks

[AB]

@Jessica - I just now tried Safari, Edge and Chrome ( On a Mac ), all in Incognito window and same outcome on al of them.

What else do you want us to try?

[Fadoua]

@Jessica are there any requirements when it comes to the size of the emoji?

[Jessica]

Hi @AB and @Fadoua 

Apologies for the late reply. For some reason the replies weren't showing up, so I wasn't notified until today, when checking the request manually.

Could you check with your Admin @AB if the emoji option is available and enabled at a site level?

Fadoua, you can also check this option in your personal site at your admin.atlassian.com > Products and clicking on the left sidebar for Emoji.

The option "Allow people to add custom emojis" must be checked on in order to allow uploads for custom made emojis and the option to appear there in the Confluence pages.

For the emoji size, there seems to be only the max size of 1 MB requirement.

If that still doesn't work and the admin confirms this is enabled for uploading emojis, please ask the admin to open a new ticket on your behalf, so we can investigate together on this issue, @AB as we may need to collect some logs and perform tests.

Regards,
Jessica

[Karri Adkins]

Yes having same issue. I was able to couple weeks ago, add my own, not the +Add emoji is either greyed out or not showing at all.

[Fadoua]

Hello @AB 

Welcome to the Atlassian Community!

I am able to add an emoji to the title. Can you try it from a different browser? and a different computer?

Please let me know how it goes.

Best,

Fadoua

[Fadoua]

Below is a screenshot from my cloud instance 

[AB]

Thanks,  but I was specifically asking about emojis that you can create as shown in the first screen-shot.  I am able to add an existing emoji to the title, but as I explained some of the emojis I am looking for don't exist and you can create and use those emojis in the page, but not in the title.

I am hoping, it is possible and that someone at Atlassian will let me know, how I can achieve it

[Fadoua]

Ah ok - sorry let me check.

[Fadoua]

Yes I am having the same issue. I am unable to add customized emojis.

Please click here to submit a ticket with Atlassian

If you can share the fix later it will be greatly appreciated.

Best,

Fadoua

[AB]

@Fadoua - Apparently, I have to be an admin to open a support ticket to Atlassian, which I am not.  I don't even know, who are our admins.  So, unless, some Atlassian employee takes a look at the issue and can open an internal ticket, it seems, at this point we both are  stuck :( 

If I do find out the admins and they agree to open a support ticket, I will post it here

[Fadoua]

No @AB anyone can raise a support ticket. You only need to create an account with Atlassian 

[AB]

Hmm, ok.  When I went to open a ticket, it asked to put our url and when I added the url, it said below.  Anyways, I am not able to open a support ticket.  I had selected Technical Issues and Bugs  for the type of support

Get help from your site admin

If you need technical support, ask your site admin to file a request on your behalf. Only Confluence admins, billing contacts, and technical contacts can create support requests for Confluence.

Learn more about Atlassian Support Offerings

[Fadoua]

@AB 

Do you see the following on your screen? Please if you do click on Request assistance.

Best of luck!

[AB]

Nope, I don't see that on my screen :( 

[Fadoua]

@AB I asked for Atlassian Support. I clicked on it.

[AB]

Thanks.  Appreciate it.