Adding users to confluence

[Purna Veeramachaneni]

Hi Members,

I sent a email invite to join to my confluence team, none of the email invite is received by the users and I sent several time the invite to join but none of the invite emails are received the user to join.

could some one help me to resolve this

Thanks

Purna

[Srinatha T · Accepted solution]

Hi Purna,

First check with user if they have any mail filter configured or spam folder to see if email has landed there ? Also, check the below thread which has some useful info for you. You might have to raise a ticket with Atlassian support. 

• New-user-not-receiving-invitation-email 

Have a good day. !

Thanks,

Srinath T

[Purna Veeramachaneni]

Thank you Srinath, i will try and find out about the specified items you mentioned

[Srinatha T]

Glad to know that the solution worked. Have a good weekend.!