Adding users to Enterprise trial

[Jesse Burke]

We apparently have 2000 seats in an Enterprise trial for Confluence, but it is not clear HOW we utilize that.

We've got over 200 users on premium already, and I don't see any way to assign Enterprise to any of them.

Can someone please tell us how we can do that? I have been unable to find any useful info on this.

Thank you.

[Tom Whittle]

Hi Jesse,

To confirm for Confluence (provided you only have one site) you are either on Premium or Enterprise even if it is a trial. You cannot mix and match subscription tiers e.g. (200 users on Premium and 400 on Enterprise).

In this case I would reach out to Atlassian support or your partner to query why you cannot see the Enterprise tier in your Atlassian Admin portal as expected.

It may be the case that you were given a separate site to trial the Enterprise features although given that you have 2k users I would find this unlikely and would expect it to be applied to your existing site.

Hope that this helps.

Tom