On some of our Confluence Cloud spaces, we have the Anonymous Access option at the bottom. On others, that Anonymous Access option is no longer listed (the Permissions page shows Groups and Individual Users). How do I add the Anonymous Access so that we can make it a public page?
I read this and understand how to do it when the option is already listed, but if there is no Anonymous listed for the space, how do I add that/bring it back?
They are all on the same instance.
There used to be the Anonymous option available in Space Permissions when a space was created, but I just did a test by creating a new space. The Default permissions are set and there is no "Anonymous" at the bottom of the page. This makes me think that there was something turned on/off in global settings, but I can't find where that is. I am a site admin (but still new and learning and I'm not sure there is anyone else in our company who knows it any better than I do). There are a few other site admins - is it possible that one of them made some kind of change that I can't see or access? We have Jira, but I don't use it - could a change made to our Jira account have affected our Confluence account?
I have walked through all of that but there is non "Anonymous Access" section here. I don't understand why since we used to have Anonymous options at the bottom of each space setting. I'm not sure what changed or when. How can I add Anonymous Access when I don't have the option to enable?
That's a great question - I am not the organization admin, and was told that we pay $10 per user, but they may have been thinking about Jira. We do have only 10 users right now, so it's possible that someone changed the plan to a free plan. Is there no other reason why we might have had Anonymous option in space permissions previously and now it's not even in global permissions?
I set up a new Free Confluence account using a different account, but invited my work account to join (I'm working on some training for my company and wanted a few different users in the system so I can show them different things). But that shouldn't have affected my work's Confluence Account in any way - but I noticed the Anonymous options wasn't there after that.
She checked and she cannot see it either. I have submitted a ticket to the Help Desk to see if they can help me figure out why we are paying for Confluence but don't seem to have all the features available to us. If you have any other ideas, please let me know! Thanks for your help and walking me through those things today!
I opened a ticket with Atlassian and found out the following from Matheus:
We now have a new feature in Confluence Cloud called Public Links. It is being activated gradually in instances.
Public Links are a great way of sharing just some pages with people outside your organization. They create a special URL link that redirects people to a view-only document. Please refer to the following document for more information:
Once you activate the Public Links feature, you will no longer be able to use anonymous access. By checking the configurations in your instance, I see that someone has activated the Public Links.
@Brant Schroeder I like that there is a note saying they cannot be both enabled at the same time on the Public Links page, but it's frustrating that the same note is not also on the Anonymous Access page - https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/
It's frustrating because when troubleshooting, I feel that few people would think to look on the page of the feature that it is colliding with, because all they know is that they want public access and this page says how to do it. You would have to already know that these two features are not compatible to think to look to the Public Links page, or stumble upon that page after pulling hair out and grasping at straws.
Could that note be added to the Anonymous Access page please?
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