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Add images with has been cropped on the mobile phone

David Gräub
David Gräub Apr 05, 2023

Dear Confluence Team,

You have a bug in your SW: By adding an image, wich was cropped on the mobile phone (android photo), the confluence site shows the cropped area as en empty area.

If I crop the images first in photoshop

If I first crop the image in photoshop, and then import it into confluence, the empty border no longer appears. So the image is displayed correctly.

 

Please fix this. Thanks.

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Dan Breyen
Dan Breyen
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Apr 05, 2023

If you can reproduce this behavior, I would suggest opening a support ticket so the issue can be evaluated by Atlassian.  

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David Gräub
David Gräub Apr 08, 2023

Yes, I can reproduce this behavior. But how can I create a support ticket? I cannot find any link to do this. Do I have to be a system admin?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Apr 08, 2023

Go to https://support.atlassian.com/contact and raise it there, if you can't find the support link in the app (I don't use the mobile apps much, so I don't actually know if there is a support link in them)

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Apr 05, 2023

Welcome to the Atlassian Community!

What mobile app are you using to do this?  Is that adding something non-standard to the images?  Confluence itself doesn't do that, it just accepts what you upload as-is.

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David Gräub
David Gräub Apr 08, 2023

I'm using Google Photos App.

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