Add Gliffy Diagram popup not working

[Thierry Parent]

Steps to reproduce:

Using Chrome, on a page (New/Existing) add a new Gliffy diagram. The macro pop up appears with the insert button, for a few moments, greyed out and then disappears. The browser is left hollow.

In Chrome's JavaScript Console I get "XMLHttpRequest cannot load https://d2t9zei8iaq0gz.cloudfront.net/2.17.1/templates.json. No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://confluence-connect.gliffy.net' is therefore not allowed access."

The problem happens on old or new pages in Chrome. When trying the same thing in Firefox or Opera Browsers I got the same result. I tried creating new page as per a previous post, but this did not help.

Out of pure desperation I tried Internet Explorer, and almost fell off my chair when it worked there. Now I have to face the dim reality of not using gliffy, or worse, using Internet Explorer.

[David Benson _draw_io_]

This is IE 11? IE 11 should enforce COR headers the same way the others do. Do you get this error in the IE 11 console?

[Thierry Parent]

It is IE 11.0.9600.18138.

It is not 100% consistent, it has worked on IE only a few times. The error is from Chrome

[David Benson _draw_io_]

Is this Confluence Server or Cloud?

[Thierry Parent]

Hi David,

It is on the cloud. Today I have been able to create Gliffy diagrams froms cratch in IE, still not working in Chrome.

[David Benson _draw_io_]

Did the problem get resolved?

[Richard Duffy]

HI

Any update on this?