I'm using a Microsoft Active Directory (read Only) as my default Directory in Confluence 3.5.11. Since it is read only, I have the group membership maintained from AD. However, though the connection to AD is solid and users can log in with their domain credentials, the group memberships do NOT update. e.g I had a user added to a group over 10 days ago and the change has not been reflected in the Confluence group. Here is what I have tried:
- Manual Synchronise- Takes about 10 minutes or so but doesn't update the group members
- Flushing Cahce ->Manual Sync- Still doesn't work
- Making Internal default->Clicking Edit on AD connection->Test->Save->Sync->Make default again: Group members still have not updated
I have verified that the changes have been made in AD but they do not reflect in Confluence. In fact, Confluence claims to sync every hour but still have not picked up the changes. How can I resolve this issue?
EDIT
I've been looking through the logs and I found that I was getting some errors midway though the group membership synchornisation process:
Log details:
2011-12-31 06:42:50,893 ERROR [QuartzScheduler_Worker-4] [sf.hibernate.util.JDBCExceptionReporter] logExceptions Violation of UNIQUE KEY constraint 'cwd_unique_membership'. Cannot insert duplicate key in object 'dbo.cwd_membership'. The duplicate key value is (3606017, <NULL>, 3575236).
2011-12-31 06:42:50,893 ERROR [QuartzScheduler_Worker-4] [sf.hibernate.impl.SessionImpl] execute Could not synchronize database state with session
2011-12-31 06:42:50,893 WARN [QuartzScheduler_Worker-4] [persistence.hibernate.batch.AbstractBatchProcessor] processBatch batch failed falling back to individual processing
java.lang.RuntimeException: could not flush session
at ...
Caused by: net.sf.hibernate.exception.ConstraintViolationException: could not insert: [com.atlassian.crowd.embedded.hibernate2.HibernateMembership#3661670]
...
Caused by: java.sql.SQLException: Violation of UNIQUE KEY constraint 'cwd_unique_membership'. Cannot insert duplicate key in object 'dbo.cwd_membership'. The duplicate key value is (3606017, <NULL>, 3575236).
...
EDIT:
The membership errors did not seem to be the problem. I ran the fixcwdmembership.jsp repair for Confluence but apparently from my reading those errors are harmless in Confluence versions with the patch (so any after 3.5.5). I was piecing through the logs and I found some other possible errors. I keep seeing this WARNING/ERROR combination:
ERROR 1:
2012-01-05 05:59:53,282 WARN [QuartzScheduler_Worker-8] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] getUsersToAddAndUpdate remote username [ craghavendra ] casing differs from local username [ CRaghavendra ]. User details will be kept updated, but the username cannot be updated
2012-01-05 06:01:26,698 ERROR [QuartzScheduler_Worker-8] [crowd.embedded.hibernate2.HibernateMembershipDao] addAllUsersToGroup The following group memberships could not be processed:
2012-01-05 06:01:26,698 ERROR [QuartzScheduler_Worker-8] [crowd.embedded.hibernate2.HibernateMembershipDao] addAllUsersToGroup CRaghavendra into SDG Development
2012-01-05 06:01:26,698 ERROR [QuartzScheduler_Worker-8] [crowd.embedded.hibernate2.HibernateMembershipDao] addAllUsersToGroup Please try to resolve any errors with these users and groups, and try again.
Could it be that this one username is causing problems for the entire collection of groups? This seems like an unlikely problem. I feel like it should keep processing groups after running into one error.
ERROR 2:
WARN [QuartzScheduler_Worker-9] [persistence.hibernate.batch.AbstractBatchProcessor] processBatch batch failed falling back to individual processing
java.lang.RuntimeException: could not flush session
...
ERROR [QuartzScheduler_Worker-9] [persistence.hibernate.batch.AbstractBatchProcessor] processIndividual Could not process class com.atlassian.crowd.embedded.hibernate2.HibernateMembership: com.atlassian.crowd.embedded.hibernate2.HibernateMembership@1439cb5
java.lang.RuntimeException: Confluence does not support individual processing
Is this `individual processing` something that I should try to set up? Could this be the issue?
ERROR 3:
2012-01-04 18:33:43,869 INFO [QuartzScheduler_Worker-1] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache full synchronisation complete in [ 45201ms ]
2012-01-04 18:33:43,869 ERROR [QuartzScheduler_Worker-1] [atlassian.crowd.directory.DbCachingDirectoryPoller] pollChanges Error occurred while refreshing the cache for directory [ 3506177 ].
...
Caused by: java.util.concurrent.ExecutionException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: DomainDnsZones.ldap.server.local:389 [Root exception is java.net.SocketTimeoutException: connect timed out]]
...
Caused by: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: DomainDnsZones.ldap.server.local:389 [Root exception is java.net.SocketTimeoutException: connect timed out]]
...
Caused by: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: DomainDnsZones.pclc0.merkle.local:389 [Root exception is java.net.SocketTimeoutException: connect timed out]]
...
Caused by: javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: DomainDnsZones.ldap.server.local:389 [Root exception is java.net.SocketTimeoutException: connect timed out]]
...
... 13 more
Caused by: javax.naming.CommunicationException: DomainDnsZones.ldap.server .local:389 [Root exception is java.net.SocketTimeoutException: connect timed out]
...
... 15 more
Caused by: java.net.SocketTimeoutException: connect timed out
at java.net.PlainSocketImpl.socketConnect(Native Method)
... 18 more
This seems to say that the synchronization completed successfully but fails to refresh the cache. Then I get a Partial Result Exception because it looks like the connection times out. I'm not sure if the timeout is the cause of the errors or if the errors result in the timeout. In any case, is this the most likely cause and is there a workaround for this?
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