Access Trouble with Anonymous users

[Danny Low]

Anonymous User setting for my space is on

Global User anonymous access is also on

Still no access for anonymous users

[Steven Behnke]

You need to take a screenshot of what's happening, or describe what you see.

[Danny Low]

Sorry I should of put my reply here and not in the Answers

[Steven Behnke]

No worries

[Danny Low]

Hi @Steven Behnke

Thanks for getting back to me

This first snip is from Global Permissions

In Space Permissions:

As you can see I have enable anon access but when I send the link for a page in the Space the recipient gets a log in screen instead and cannot access the page any further

Any help would be great

Danny

[Steven Behnke]

I agree, this looks correct. What happens when you open the link in a Private or Incognito browser window?

Are you using Confluence Cloud or Confluence Server?

[Danny Low]

Hi @Steven Behnke

We are using Cloud

I will try an Incognito window

[Danny Low]

Same result with a Chrome Incognito window - takes me (as a anon user) to a login page

[Steven Behnke]

I'm not sure what to say. Is this linked with Jira or a Jira Service Desk?

I have a Cloud site, for testing: I made my Confluence space anonymous and it works fine for me: https://muzzle.atlassian.net/wiki/spaces/SP/overview

[Danny Low]

Hey @Steven Behnke

I do have one page with a Jira link

I have set up a test Space with no licensed login Users except me

I have established an Anon profile on this Space and it works fine

I will remove the link to Jira and see if that works

Thanks for your advice

Danny