AWS Region failover for Confluence and Jira Software

[Matt Winter]

Morning all, 

I was wondering if anyone could answer the following question we have please.

What would happen if the whole region we were pinned too would go down.  I.e, if we are pinned to Frankfurt and all 3 of their availability zones were to fail (unlikely I know).  Would the apps (Confluence and Jira Software) fail over to another region? Or would the system be down until at least one of the availability zones because re-available.

Many thanks in advance

[Marcelo da Costa · Accepted solution]

Hi @Matt Winter 

That depends on how your Data Residency is configured on https://admin.atlassian.com. 

This will open your organization's data residency page. This page lists your organization's products, each product's location, and the AWS regions the location corresponds with. If a product is PINNED to a location, its in-scope data is held there.

If, for example, you pin your data to Germany, and all three AZs come down, your systems will be down until AWS restores all AZ zones.

If you would like to select other regions, I recommend you contact your legal team to know if your local regulations allow it.

[Matt Winter]

Thats perfect, many thanks @Marcelo da Costa 

[Rob Horan]

@Marcelo da Costa, I'm not sure I fully understand. There are multiple AWS regions in the US.  Even if data is pinned to the US, there are still multiple regions, so if one goes down, is there a failover to another region?

[Komal Wani]

Hi @Marcelo da Costa ,

We are using Confluence Cloud and we have pinned US East region for our data.

When US East region goes down, then is there a way to recover data from US West or other regions? Or to migrate to other available region?

I just want understand whether Out of Region recovery is possible? Could you please advise.

Thank you. Greatly appreciate your help.