A user is trying to login and receives the error: Oops, you've made a malformed request.

[Jason Wurster]

I have a user who has been logged out and now, upon trying to log back in receives the error: 

Oops, you've made a malformed request.

I have disabled 2FA, uninstalled Chrome, re-installed and I get the same message. The user is able to log in through Safari, but that is unsuitable for his work environment/flow.

Please advise,

Jason

[Angélica Luz]

Hi Jason,

Thank you for getting in touch with Atlassian Community!
I saw that you opened a ticket with our support related to the same question and they are already helping you.
As the ticket is the same as this question, let's focus on the ticket to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms.

Regards,
Angélica