A user is getting "You have not been granted access to Confluence" error

One of the users is getting an access error when attempting to access the wiki (https://rovingshoe.atlassian.net/wiki). I believe all of his access permissions are identical to the other users.

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Hi Dan,

If you have admin access, have you verified that the user exists and has the proper group memberships as described here to access your OnDemand instance?

https://confluence.atlassian.com/display/AOD/Managing+users

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