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A long-running task has been initiated by another user

How to solve this problem?

Only one of several administrators can now install plug-ins.


2 answers

What if I see this message on a cloud instance? how to clean cache of an Atlassian's Confluence Cloud?

Have you got any solution ?

Still waiting for solution

@Arikrishnan B  If  you get this issue in a Cloud instance  please open a support request in

In case the app you are trying to install is something you are building yourself then you may want to refer to the resources listed in the below page instead:

1 vote


It seems add-on installation was initiated on 2017-12-20 but is currently stuck, which is preventing other plug-ins from being installed until current task is complete. Usually, add-ons don't take more than few minutes to install, so it's not normal for it to be in this state. Best way to know where it's stuck is to go through catalina.out log to check where it might be stuck or if there are any errors, especially associated with a date stamp in question.

You can try cleaning your plugin cache by following instructions from How to clear Confluence plugins cache KB:

  1. Shutdown Confluence
  2. Ensure the user running Confluence has full read/write privileges to the confluence-home directory.
  3. Remove the following directories
    This will remove the plugin cache files only and will not permanently remove any plugins. These directories will be recreated during the next Confluence startup.  However, some third-party plugins may store metadata in these directories, so we recommend creating a temporary backup of the directories.
    • <confluence-home>/bundled-plugins
    • <confluence-home>/plugins-cache
    • <confluence-home>/plugins-osgi-cache
    • <confluence-home>/plugins-temp
    • <confluence-home>/bundled-plugins_language
  4. Start Confluence

It might help clear whatever is prevent installation from completing and allow you to install plugins again.

If you find any relevant errors in catalina.out log or if plugin cleanup does not solve your problem, please let us know.



I'm sill searching for solution for this issue on cloud confluence. lemme know if you know how to fix it.

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