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A long-running task has been initiated by another user - Cannot install apps


I have a free Cloud edition that I am currently working with but I keep encountering the "A long-running task has been initiated by another user" error message when I try to install appsI cannot find a way to clear this state. 

Can you provide some guidance on the steps I can take to clear this state or can you clear it for us? 

Thanks in advance for your help. 

Kind regards, 



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Hi @Sue Rocha_Mibex Software_ , basically you have to contact Atlassian support, or wait until they see your post here.  Then Atlassian has to take action.

Thanks @marc -Collabello--Phase Locked- .   I noticed that they cleared the state so I am good now and I am able to install apps again in my instance.  Not sure if this was because of a periodic job or someone manually taking action but either way, I am back in business.  

Have a nice weekend. 

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