A Confluence page disappeared

[Annette Bernardino]

Five days ago, I moved a page in our team's space from one Parent page to another Parent page.  The original parent page has permission restrictions to a small management team.  The new Parent page has no permission restrictions.  

Once the page was moved, I verified with staff that the page was visible to all users of our space. Now, five days later, the page seems to have completely disappeared.  Links to it return the attached error message (image).

There seems to be no trace of the page.  It's not in anyone's activity list.  It can't be found by the creator or last updated.  Name searches return pages, but not the one we're concerned with.  It is as if it never existed.

It's not in the Space Trash tab, not in the Orphaned Pages or Undefined Pages.  It's a critical page to our upcoming project and we're hoping to not have to create it again.

Any ideas?

[erichouser]

We recently ran into this same issue where a linked page mysteriously disappeared and all users and Admins were receiving that same permissions message. 

We did end up finding the page. Something happened where page permissions were accidentally changed to view only by a single user.

The page was found by looking under Space Tools > Permissions > Restricted Pages.

Hope you find the missing pages. 

[Deleted user]

Hi @erichouser, thanks for the tip. Support has already found the missing pages. Good to know for next time a page goes missing :)

Cheers!

[Chilayne Barratt]

@erichouser - was looking for a missing page also and was able to find it using your breadcrumbs. Thank you!

[Deleted user]

We are experiencing exactly the same issue. Also working as site Admin and looking for critical pages that vanished like they never existed.

How do I get in touch with the people who fixed your issue?

Thanks in advance!

[Annette Bernardino]

I finally sent a ticket into Atlassian support.  They asked for the URL for the missing page.  They were able to see it, as I assume they have a type of "super" admin rights to all of the different subdomains. Good luck!!!

[Deleted user]

Thanks @Annette Bernardino. I have done the same and my pages are back now. Support however couldn't rule out if this issue occurred due to human error or a bug on their side.

Thanks!

[Gregory Van Den Ham]

Have you tried exploring this space with elevated access or with the access levels required as the parent page?

[Annette Bernardino]

 Thanks for the idea!  I was working with our site Admin and oddly he was getting the same message.  Atlassian support was able to help out.  We're not sure how, but it somehow had restricted permissions that no one with admin rights set.  Since we're a small company it really comes down to two people.  Neither of whom performed the restriction.  A ghost in the system.  ;-)  We're good to go now.