A Confluence page disappeared

Five days ago, I moved a page in our team's space from one Parent page to another Parent page.  The original parent page has permission restrictions to a small management team.  The new Parent page has no permission restrictions.  

Once the page was moved, I verified with staff that the page was visible to all users of our space. Now, five days later, the page seems to have completely disappeared.  Links to it return the attached error message (image).

There seems to be no trace of the page.  It's not in anyone's activity list.  It can't be found by the creator or last updated.  Name searches return pages, but not the one we're concerned with.  It is as if it never existed.

It's not in the Space Trash tab, not in the Orphaned Pages or Undefined Pages.  It's a critical page to our upcoming project and we're hoping to not have to create it again.

Any ideas?

confluence_error_msg.PNG

confluence_error_msg.PNG

3 answers

This widget could not be displayed.

Have you tried exploring this space with elevated access or with the access levels required as the parent page?

 Thanks for the idea!  I was working with our site Admin and oddly he was getting the same message.  Atlassian support was able to help out.  We're not sure how, but it somehow had restricted permissions that no one with admin rights set.  Since we're a small company it really comes down to two people.  Neither of whom performed the restriction.  A ghost in the system.  ;-)  We're good to go now.  

This widget could not be displayed.

We are experiencing exactly the same issue. Also working as site Admin and looking for critical pages that vanished like they never existed.

How do I get in touch with the people who fixed your issue?

Thanks in advance!

I finally sent a ticket into Atlassian support.  They asked for the URL for the missing page.  They were able to see it, as I assume they have a type of "super" admin rights to all of the different subdomains. Good luck!!!

Thanks @Annette Bernardino. I have done the same and my pages are back now. Support however couldn't rule out if this issue occurred due to human error or a bug on their side.

Thanks!

This widget could not be displayed.

We recently ran into this same issue where a linked page mysteriously disappeared and all users and Admins were receiving that same permissions message. 

We did end up finding the page. Something happened where page permissions were accidentally changed to view only by a single user.

The page was found by looking under Space Tools > Permissions > Restricted Pages.

Hope you find the missing pages. 

Hi @Eric Houser, thanks for the tip. Support has already found the missing pages. Good to know for next time a page goes missing :)

Cheers!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

263 views 2 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you