500 Error on Confluence Startup

I am unable to start up our Confluence instance. Well, we get a 500 error on the home page after starting up at least. The error we see in the web page is:

exception

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException
	com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)
	com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
	com.atlassian.confluence.web.filter.LanguageExtractionFilter.getLocaleManager(LanguageExtractionFilter.java:63)
	com.atlassian.confluence.web.filter.LanguageExtractionFilter.doFilter(LanguageExtractionFilter.java:48)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.util.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:25)
	com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:44)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:65)

root cause

java.lang.NullPointerException
	com.atlassian.spring.container.ContainerManager.getComponent(ContainerManager.java:33)
	com.atlassian.confluence.util.LazyComponentReference$Accessor.get(LazyComponentReference.java:44)
	com.atlassian.util.concurrent.Lazy$Strong.create(Lazy.java:85)
	com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:321)
	com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143)
	com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
	com.atlassian.confluence.web.filter.LanguageExtractionFilter.getLocaleManager(LanguageExtractionFilter.java:63)
	com.atlassian.confluence.web.filter.LanguageExtractionFilter.doFilter(LanguageExtractionFilter.java:48)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.util.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:25)
	com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:44)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:65)
 
In the catalina.out log file we get:
May 24, 2013 8:57:45 PM org.apache.tomcat.util.digester.SetPropertiesRule begin
WARNING: [SetPropertiesRule]{Server} Setting property 'debug' to '0' did not find a matching property.
May 24, 2013 8:57:45 PM org.apache.tomcat.util.digester.SetPropertiesRule begin
WARNING: [SetPropertiesRule]{Server/Service/Engine} Setting property 'debug' to '0' did not find a matching property.
May 24, 2013 8:57:45 PM org.apache.tomcat.util.digester.SetPropertiesRule begin
WARNING: [SetPropertiesRule]{Server/Service/Engine/Host} Setting property 'debug' to '0' did not find a matching property.
May 24, 2013 8:57:45 PM org.apache.tomcat.util.digester.SetPropertiesRule begin
WARNING: [SetPropertiesRule]{Server/Service/Engine/Host/Context} Setting property 'debug' to '0' did not find a matching property.
May 24, 2013 8:57:45 PM org.apache.coyote.http11.Http11Protocol init
INFO: Initializing Coyote HTTP/1.1 on http-8090
May 24, 2013 8:57:45 PM org.apache.coyote.http11.Http11Protocol init
INFO: Initializing Coyote HTTP/1.1 on http-8443
May 24, 2013 8:57:45 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 569 ms
May 24, 2013 8:57:45 PM org.apache.catalina.core.StandardService start
INFO: Starting service Tomcat-Standalone
May 24, 2013 8:57:45 PM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/6.0.35
2013-05-24 20:57:46,831 INFO [main] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 5.1 [build 4215 based on commit hash 27aa6aff3fb0e9e5138a84da80ecdaa533a08846]
May 24, 2013 8:57:56 PM org.apache.coyote.http11.Http11Protocol start
INFO: Starting Coyote HTTP/1.1 on http-8090
May 24, 2013 8:57:56 PM org.apache.coyote.http11.Http11Protocol start
INFO: Starting Coyote HTTP/1.1 on http-8443
May 24, 2013 8:57:56 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 10290 ms
May 24, 2013 8:57:56 PM org.apache.catalina.core.StandardHostValve custom
SEVERE: Exception Processing ErrorPage[errorCode=500, location=/500page.jsp]
java.lang.NullPointerException
    at com.atlassian.spring.container.ContainerManager.getComponent(ContainerManager.java:33)
    at com.atlassian.confluence.setup.sitemesh.PluginDecoratorMapper.getPluginAccessor(PluginDecoratorMapper.java:74)
    at com.atlassian.confluence.setup.sitemesh.PluginDecoratorMapper.getDecorator(PluginDecoratorMapper.java:23)
    at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
    at com.opensymphony.module.sitemesh.mapper.InlineDecoratorMapper.getDecorator(InlineDecoratorMapper.java:41)
    at com.atlassian.confluence.util.profiling.ConfluenceDecoratorSelector.selectDecorator(ConfluenceDecoratorSelector.java:59)
    at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:83)
    at com.atlassian.confluence.util.profiling.ProfilingPageFilter.doFilter(ProfilingPageFilter.java:44)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
    at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
    at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:44)
    at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:438)
    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)
    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
    at org.apache.catalina.core.StandardHostValve.custom(StandardHostValve.java:421)
    at org.apache.catalina.core.StandardHostValve.status(StandardHostValve.java:342)
    at org.apache.catalina.core.StandardHostValve.throwable(StandardHostValve.java:286)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
    at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
    at java.lang.Thread.run(Unknown Source)
Can anyone help me with this?
Thanks,
Andrew      
 

3 answers

Hi, for me (had the exact error described above) solved it by fixing permissions. There were plugin directories under /var/atlassian/application-data/ which the user confluence could not even change to. I believe that SElinux has something to do here ... :)

This fixed part of my issue. I also had to use the next answer from Yilin Mo.

1 vote
Yilin Mo Atlassian Team May 26, 2013

Seems a plugin issue, maybe you can try to perform the procedure :

https://confluence.atlassian.com/display/CONFKB/How+to+Clear+Confluence+Plugins+Cache

In case issue persist, I would like to advise you to open a new support ticket for help.

That did it for me, thanks!

Thank you for the response. We tried to clear plugin cache via that article, however, that was still unsuccessful. We ended up re-installing the program to fix the issue.

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