401 error when editing Gliffy diagrams

    • I am trying to edit a page in Confluence that has a bunch of Gliffy diagrams in it. 

    • The page can be edited, but when I try to edit the diagrams themselves, the screen simply displays "401". 

    • When I try and edit the diagrams through the "view attachments" menu, I get the message "Add-on Gliffy Diagrams for Confluence Cloud is not responding." 

    • I don't know what causes this but I can reproduce it on my coworkers' computers too.

3 answers

Hi Andrew,

We are sorry you are experiencing this issue. We believe your issue is related to this: http://support.gliffy.com/hc/en-us/articles/115000364848

Atlassian has confirmed it is most likely an issue on their end, and we are work actively with them to resolve it.

Can you please update that ticket with your Base URL of your Confluence instance?

Thanks,

Gliffy Support 

We followed up with Atlassian and they have indicated here: https://jira.atlassian.com/browse/CONF-45614 that the fix for the issue will be automatically applied during your next maintenance window within the next 24 hours.

If you have a more immediate need, please raise a ticket at support.atlassian.com with a reference to http://status.atlassian.com/incidents/3hzqdpjrggrq.

Their teams can implement the fix with an immediate 15 minute maintenance window with acknowledgment from a technical contact from your site.

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