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2FA Bypassing Whitelisted IP's



We are currently on a Premium plan for both Jira Cloud and Service Management.


We have everything locked down to a specific "office based IP address" so any external IP's cannot access our facilities.


However i was wondering if it was possible to bypass the IP Blocklist if a user had 2FA enabled.

We have users who may be using 4G to access the JIRA app when travelling. But due to a constant change in public IP address's it would be impossible to manage. (amending the allow list every day)




1 answer

1 accepted

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Answer accepted
Andy Gladstone Community Leader Jan 18, 2022

@Charlie Rivers-Bland I am not sure if this is still an open issue for you, but I have done some research on it. 

2FA and IP Whitelisting are independent security features. Once there is an IP restriction on logins to your instance, it will reject any inbound traffic before your user can even attempt to login and reach a login in screen where 2FA would kick in. 

Andy Gladstone Community Leader Jan 20, 2022

@Charlie Rivers-Bland If my answer helped you, please mark it accepted to help other users find it when experiencing similar challenges.

Hello @Andy Gladstone ,

we have similar issue, but question still remains: is it possible to allow mobile apps usage with IP Whitelisting in any way?

Andy Gladstone Community Leader Jan 27, 2022

@Zeljko Milovanovic if you enable IP Whitelisting, mobile app access will be restricted. There may be a solution if a company is using Atlassian Access where Mobile Device MAC addresses can be whitelisted, but I am not too familiar with that product to suggest or recommend.

Like Zeljko Milovanovic likes this

Thank you, @Andy Gladstone

This means a lot! We will most certainly check this out.

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