product suspended

[Greta Kononovaite]

Hello,

We really need your help,but at the moment we cant find SEN information,because of the weekend. Our product was suspended because of the missing payment. our paymint center told me that earlier it was always automatic payment by our card details, but this time unfortunatelly something went wrong and you did not received our payment. Could you now unblock our account and try again automatic payment from our account.  its very urgent, thankyou for help. "UAB Credopartners" 300657981

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

You will need to raise this with Atlassian support, not the community here, we can't help you.  Go to https://support.atlassian.com/contact, raise a request and look for the "billing" option in the categorisation options.