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how to rebuild user index?

wang love
wang love Jan 16, 2023

how to rebuild user index?i cann't solve this problem,anyone can provide solution?

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Ollie Guan
Ollie Guan
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Jan 16, 2023

Hi @wang love ,

Cloud or Server/DC?

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Ollie Guan
Ollie Guan
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Jan 16, 2023

rebuild contents index or users index? What problems need to be solved through this operation, such as rebuilding the Tempo user index.

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wang love
wang love Jan 16, 2023

mysql database and lucene index database data inconsistency, by rebuilding the index maybe solve the problem

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Ollie Guan
Ollie Guan
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Jan 17, 2023

refer to KB

https://confluence.atlassian.com/confkb/confluence-indexing-troubleshooting-guide-1035242274.html

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wang love
wang love Jan 17, 2023

8c43e587-95ee-45b0-a7d9-c322fdd3d29d.pngthank you,I try to action this url(my confluence/admin/force-upgrade),but can not open,Do you know why?

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wang love
wang love Jan 17, 2023

This problem has been solved, thank you very much

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wang love
wang love Jan 28, 2023

@Ollie Guan Do you know what the root cause of this problem is? How else can this be done but by rebuilding the index?

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Ollie Guan
Ollie Guan
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Jan 29, 2023

The information is limited and I cannot provide more help.

If your license is still in the maintenance period, find Atlassian partner or contact the Atlassian support team directly to download the Confluence system log for troubleshooting.

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