how to rebuild user index?

[wang love]

how to rebuild user index?i cann't solve this problem,anyone can provide solution?

[wang love]

This problem has been solved, thank you very much

[Ollie Guan]

The information is limited and I cannot provide more help.

If your license is still in the maintenance period, find Atlassian partner or contact the Atlassian support team directly to download the Confluence system log for troubleshooting.

[wang love]

@Ollie Guan Do you know what the root cause of this problem is? How else can this be done but by rebuilding the index?

[wang love]

thank you,I try to action this url(my confluence/admin/force-upgrade),but can not open,Do you know why?

[Ollie Guan]

refer to KB

https://confluence.atlassian.com/confkb/confluence-indexing-troubleshooting-guide-1035242274.html

[wang love]

mysql database and lucene index database data inconsistency, by rebuilding the index maybe solve the problem

[Ollie Guan]

rebuild contents index or users index? What problems need to be solved through this operation, such as rebuilding the Tempo user index.

[wang love]

Server

[Ollie Guan]

Hi @wang love ,

Cloud or Server/DC?