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I have used confluence before and I know this is a very solid product as Knowledge DB.
I am planning to implement this with my current organization and I need to try the self-managed version of confluence. To continue with this I like to know the answers for my below questions,
1) How the self-managed version will install in our environment? Is it a separate appliance?
2) What kind of support we can get if we only planning to use this as a free version for the initial period? Will Atlassian provide installation and configuration support for free as well?
3) If not, how much it will cost to install this appliance in our environment and for licencing? (We are planning to test this using nearly five to ten users at the first stage)
4) When we are continuing after installation of the free version of Confluence at our environment, what are our possibilities for raise support tickets for our initial matters? Will it be free as well or what will be the cost for maintenance?
I really appreciate if you can help me with my matters as we need to start the project ASAP if satisfied.