Storage went 20GB over our limit overnight but we cannot find the source.

[Olivier Dupras]

Overnight, we surpassed our storage limit by 20 GB. Nobody that had access added anything to the Confluence. We checked the recently edited pages, rechecked the attachments and yet nothing explains why 20 GB appeared out of nowhere

We weren't concerned at first, but now we have a message saying we won't be able to create or edit anything in Confluence after the 7th of November because of this issue unless we upgrade.

I don't know if this is a bug or anything of the sort, but I'd like to know what I could do right now or if anyone has had this before and solved it.

[Rilwan Ahmed]

Hi @Olivier Dupras ,

Welcome to the community !!

I would suggest you to contact Atlassian Support directly in https://support.atlassian.com/contact/

Meantime check if there are any apps creating any backups, did any admin users created the site backup (https://<baseURL/wiki/plugins/servlet/ondemandbackupmanager/admin)

[Olivier Dupras]

Hi Rilwan,

As we are using Confluence Free we can only rely on Community Support.

I did some changes to our apps in case some of them did something, but they shouldn't have. There also have been no backup by admins.

I checked once more the attachments with REST API and nothing comes close to our limit.

[Ajay _view26_]

Hi @Olivier Dupras ,

Welcome to the Atlassian community!

One way to check if you have exhausted your storage would be go to Settings page and select billing . Once the admin menu opens up select Storage on the left menu bar as show below to see the current usage. However there is no way to drill down further to understand storage consumption in Cloud deployments

Cheers

Ajay

[Olivier Dupras]

Hi Ajay,

We can guarantee that yes, we are over the storage limit, but that the issue is very odd.
Both because we've verified everything multiple times and also because this issue appeared out of nowhere without anyone doing anything.

It sounds kind of concerning that we are forced to upgrade without any understanding of why.

[Olivier Dupras]

Issue was fixed. Seems there was an attachment added to a blog 4 months ago. It was not detected by REST API and the attachment could not be seen when looking at the page itself, it was hidden.

I'm still very unsure about how this issue occurred since we have an attachment size limit of 100 Mb.

But oh well, it is fixed.