Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Removing permissions deleted our site.

When trying to add permissions one of our admins accidentally removed all permissions. According to Atlassian documentation, a global admin should have been able to add the permissions back, but we learned that our site had been deleted due to an Atlassian bug. We did not delete our site nor receive and confirmation messages before removing the permissions. We are now trying a one time temp restore from a back up that has take over 4 days and we seem to just be bouncing around to different technicians with no help. I’m planning to escalate this to our CEO to get Atlassian to pay more attention to this critical ticket. Has anyone else had success in escalating to get Atlassian to respond?

1 comment

Ismael Jimoh
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 27, 2019

Hi Karen,

Please raise a request with Atlassian support rather than the community for a ticket like this. I would have suggested this because they may have been able to help you roll back your instance since they are the only once in the position to best help with reviewing what went wrong via logs and also seeing/reseting permissions(I don't know what permission was removed but it is possible the permission just took away the browse issue permission from all users but the data was still there).

Please reach Atlassian support via here.



Log in or Sign up to comment
AUG Leaders

Atlassian Community Events