It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Removing permissions deleted our site.

When trying to add permissions one of our admins accidentally removed all permissions. According to Atlassian documentation, a global admin should have been able to add the permissions back, but we learned that our site had been deleted due to an Atlassian bug. We did not delete our site nor receive and confirmation messages before removing the permissions. We are now trying a one time temp restore from a back up that has take over 4 days and we seem to just be bouncing around to different technicians with no help. I’m planning to escalate this to our CEO to get Atlassian to pay more attention to this critical ticket. Has anyone else had success in escalating to get Atlassian to respond?

1 comment

Ismael Jimoh Community Leader Oct 27, 2019

Hi Karen,

Please raise a request with Atlassian support rather than the community for a ticket like this. I would have suggested this because they may have been able to help you roll back your instance since they are the only once in the position to best help with reviewing what went wrong via logs and also seeing/reseting permissions(I don't know what permission was removed but it is possible the permission just took away the browse issue permission from all users but the data was still there).

Please reach Atlassian support via here.

Cheers.

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Confluence Cloud

What's New in Confluence Cloud – June 2020 Edition

Ready for the monthly rollup of what happened in May for Confluence Cloud? Improved mobile login experience (& SSO) For those of you with the Confluence mobile app, we know the login experien...

25,953 views 40 82
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you