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Our Confluence Cloud site has been down for 4 and a half hours. Anyone else?

John Price
John Price
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Sep 21, 2017

There was an extended outage today with media services for Cloud.  The status page (https://status.atlassian.com/) says it's fixed but that people may still be having slowness.  But we cannot access our site at all, and our sev 1 support ticket is just sitting there.  Anyone else having problems?

The error is "Your Atlassian Cloud service is currently unavailable. If it’s around midnight it’s likely due to scheduled maintenance, and your page should be available again soon.

If your page hasn’t appeared again in 5-10 minutes, go ahead and create a support request."

Been 4+ hours.  Our linked Jira instance seems fine.

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Peter DeWitt
Peter DeWitt
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Sep 21, 2017

John, our AUG Jira and Confluence cloud are working.  It looks like they may have updated Status Page again with a partial outage.  Looks like its hit or miss right now.

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John Price
John Price
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Sep 21, 2017

Thanks Peter.  We can't get to Confluence at all.  A bit concerning that the status page does not say "some customers cannot access Confluence at all."

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