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Notifications randomly not generating from mentions.

Hi All,

 

We have some examples were users are being mentioned in comments on pages but they are not getting notifications appear in the notifications window at the top right.

 

Where as with other areas they get notifications where they are mentioned. One example, they person who created the page, got mentioned in it, but didnt get a notification of it.

 

Look forward to hearing from you all with suggestions.

 

 

1 comment

Hi @Jake Hewitt ,

welcome to the community.

We have to clarify the issue a bit:

  • Do the users that are mentioned have access to the pages they are mentioned on? Did you check space permissions and page restrictions?
  • Do we talk about the first mention? Only the first mention on a page triggers a notification if the mention is within the page content. Additionally, you don't get a notification when you mention yourself.
  • Are there email notifications even when the notification center is empty?

If the answer to all three questions is Yes, I'd probably raise a support ticket.

 

Kind regards,

Nicolai

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