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We have some examples were users are being mentioned in comments on pages but they are not getting notifications appear in the notifications window at the top right.
Where as with other areas they get notifications where they are mentioned. One example, they person who created the page, got mentioned in it, but didnt get a notification of it.
Look forward to hearing from you all with suggestions.
We do face a similar problem as Jake.
Users do have access to a page and can edit the page, but they get only notified per mail with the watcher function, if they get mentioned with @, they do not get any mail notification.
A bit more in detail: "Do we talk about the first mention? Only the first mention on a page triggers a notification if the mention is within the page content."
Is there a time connected with this behaviour? Mean if I get notified with @ on page today and I do get a mail, I won't get a further mails from additional @ on the same page at all, or would I get notified again via mail after somer time / days?
After a digging a bit deeper, I think I found it on https://confluence.atlassian.com/doc/mentions-251725350.html
Mention notifications - A notification is sent to a person the first time you mention them in the content of a page, but not for subsequent mentions. If you need to catch someone's attention, and you've already mentioned them on the page, try mentioning them in a comment. A notification is sent every time you mention someone in a page comment or inline comment, not just the first time
I think if we need subsequent notifications, we have to go for the page comments or inline comments.
That will serve our need.