New user created and cant login

[Dani Coffey]

Users I have added cannot login to Confluence. Can I get some help fixing this issue?

I have

• Created a Confluence space
• Clicked on 'Cog' / Confluence Administration > User Management > Users & Security > Users > Add Users
• Entered all user details (name, email, password)
• User is then listed in List Users
• Click on user and have added them to the Groups associated with the Space
• Confluence Administration > User Management > Users & Security > Space Permissions

[RianS]

Did you check to make sure that the groups that the user belongs to is listed under the Confluence Administration > Users & Security > Global Permissions and listed with the can use permission?

Space permissions shouldn't prevent logging into the system. What error does the user receive when they try to log in?

[Vickey Palzor Lepcha]

Does user have the primary groups added to it ? confluence-users ?

[Dani Coffey]

Yes those Groups have been added. This is the error that's displayed

[Vickey Palzor Lepcha]

In JIRA - I normally go to the user management and RESET CAPTCHA - helps me solve the problem like this. Not sure if it is the same problem.

Have you checked the log while you enter the credentials ?

[Dani Coffey]

Yes - The log says the user has never logged in "LoginCurrent Failed Login Count: 0"

But I see what the issue is now - The username is not the email address!!!!

So i am DUMB, thanks everyone for helping!

[Vickey Palzor Lepcha]

Email Address is the username if you log into Atlassian Accounts :p - happy exploring.